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Big Data Service Desk
Use unstructured data to provide actionable analytics, spot trends, and empower users.
Enable the service desk to engage users and provide fast and accurate ticket and request handling. This improves process efficiency, service quality, and user satisfaction.
You don’t have to be a programming expert when you have tools like these.
You can easily configure and customize process workflows by using codeless configuration.
Anytime, Anywhere Access
Give your users and help desk agents mobility and flexibility.
Empower your users with a mobile interface that puts key capabilities such as self-service request management, ticketing, knowledge search, and change management on their mobile device.
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