Unlock all the benefits of your technology investment by connecting your products to HPE. Achieve up to 77% reduction in down time, near 100% diagnostic accuracy and a single consolidated view of your environment. By connecting, you will receive 24x7monitoring, pre-failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care service and HPE Datacenter Care customers will also benefit from proactive reports and issue prevention activities. All these benefits are already available to you at no additional cost with your server, storage and networking products, securely connected to HPE support.

For Help Getting Connected call your local support center and say "Insight Remote Support" (numbers found in technical support tab)

HPE OneView is the Easiest Way to Get Connected to HPE

Introducing OneView 3.0 with integrated remote support functionality. Getting connected to HPE and enabling remote support is easier than ever. Learn more about HPE OneView and the benefits of getting connected below.


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Get Connected and get back to business

It is not enough to have fast technology, as your solution has to deliver value every day, around the clock, in a world where everything is connected. This is where HP Foundation Care, HP Proactive Care, and HP Datacenter Care services can help.


HP Get Connected, getting started guide


HP support automation works with a wide variety of devices and virtually all HP enterprise products. Learn about your connection options, how to configure your devices, and customize your environment to maximize the reliability of your HP technology and enable the best possible support services.


A choice of connection options


HP offers multiple options for you to connect –


1: Through a central on-site Hosting Device.

  • You would use this option to monitor multiple device types including all servers as well as storage and networking products.
  • This option will limit the amount of outbound connections to a single host.

2: Through a Direct Connection from each device to HP.

  • Devices capable of direct connection include:
    • ProLiant Gen8/Gen9 servers
    • BladeSystem c-Class enclosures
    • 3PAR StoreServ storage devices.


Step by step installation


*Enterprise Library contains updated documents listed by title. All documents can be found HERE.

Central connect strategy: (Insight Remote Support)

#1: Read Insight Remote Support Release Notes* first to validate device types and ensure availability and reliability of your connection. 

#1A: Insight Remote Support Monitored Devices Support Matrix* Lists all the supported devices and required protocols. 

#2: Read Insight Remote Support Installation and Configuration Guide* for installation and configuration of your Insight Remote Support Hosting Device. 

#3: Read Insight Remote Support Monitored Devices Configuration Guide* for configuration and discovery of devices to be monitored. (Includes protocol information).

For an additional easy checklist to follow and to validate your steps and ensure a successful installation and configuration of your hosting device and monitored devices please see the Insight Remote Support Quick Installation Guide*.


Direct connect strategy (embedded remote support)


ProLiant Gen8/Gen9 server or BladeSystem c-Class enclosure

1: Use HP Insight Remote Support and Insight Online Setup Guide for HP ProLiant Servers and HP BladeSystem c-Class Enclosures. Document for direct connect and Insight Online configuration (direct connect start with prerequisite chapter 2). 

Video help setting up direct connect: Automate support with HP Insight Online direct connect.

HP 3PAR StoreServ storage device setup: Enable Connectivity for 3PAR Storage.


Customize for maximum flexibility


You can organize and manage device groups, solutions, and credentials. You can also expand your remote support environment to monitor multiple locations. Check the installation guide to configure your support automation environment for multiple sites and/or administrators.

Refer to the Insight Remote Support help site for more information.

Insight Remote Support Help Site.


Script assisted installation


The scripting capability of HP ProLiant technology provides an easy and efficient way to configure and maintain management processes in large scale IT environments, saving time and money. The following scripting tools provide a method to configure multiple iLO systems, to incorporate a standard configuration into the deployment process, and to control servers and storage systems.


HP iLO4 Scripting and Command Line Guide

HP Lights-Out XML Scripting Samples for Windows

HP Lights-Out XML PERL Scripting Sample for Linux


Security


HP’s first priority in support automation technology is the security and reliability of the connection. HP does not collect customers’ application information or business data. Diagnostic data is communicated through a restricted and tightly controlled secure access point. All information collected is encrypted and digitally signed using an X.509 certificate prior to transport to HP. Data is sent to HP via secure HTTPS and is stored in a secure data facility in one of HP’s corporate data centers.

FOR MORE INFORMATION PLEASE READ:  Insight Remote Support Security White Paper*  or  HP Insight Online direct connect architecture and security model.

Hewlett Packard Enterprise Support contacts

Support for HPE Insight Remote Support is available through HPE's local Response Centers or through HPE Technology Services

  • Americas:

  • Asia Pacific/Japan:
    • China: 400-610-2058-1
    • Hong Kong: 29048338,35597000,22923333
    • Japan: 0120-101-589
    • Korea: 82-1577-2912
    • Taiwan: 0800 211 666
    • All other Asia Pacific countries: Contact your local support center

  • Europe, Middle East and Africa:
    • Contact your local support center
    • Select your country
    • Select support
    • Select Business Products
    • Select Servers, Storage, or Networking
    • Call the number associated with ProLiant Servers and your support level
    • When connected with a support representative, ask for assistance with Insight Remote Support