ITSM Assessment Services

ITSM Assessment Services show you where you stand and how to improve. An ITIL-certified consultant compares your processes to best practices, identifies shortfalls and makes recommendations for improvement.

A set of modular services makes it easy to get started:

  • ITSM Quick Assessment—A half-day workshop that introduces ITSM concepts and compares your IT infrastructure availability to business goals.
  • ITSM Intermediate Assessment Service—Dives deeper to identify risks within your IT operations and highlight the areas you should address first.
  • ITSM Comprehensive Assessment Service—Examines your processes and produces a gap analysis that shows you where you stand.
  • ITSM Assessment for Virtualized Environments—Identifies improvements needed to meet higher standards of maturity and automation required by virtualized environments.
  • Other ITSM Assessment Services—Aiming for ISO certification? Specialized HP services can help you meet your goals. We customize our service to meet special needs.

Meet the Expert

Connect with our HP technology experts like Ashley Hanna who will compare your processes to best practices, identify shortfalls and make recommendations for improvement.

Case studiesCase studies

Watch the video to learn more about the Service Management Transformation Workshop, now based on ITIL v3.

Learn how IT Service Management reduces IT costs, improves service levels, increases business agility, improves IT governance and reduces the risk of non-compliance