Datacenter Care Primary Service Provider
You have multiple hardware and software products from a variety of vendors in multiple places all around the world. They all need to work together to meet your business goals, and provide a solid foundation as you move to new technologies—including cloud solutions. But, these multiple products and vendors have created unintentional complexity. Imagine how easy it would be if you had a single contact to manage everything.
HP Datacenter Care Primary Service Provider can help. It consolidates the responsibility for vendor management and service delivery into a single service agreement. We can simplify your support with the power of One. One number to call for support; One contract to negotiate; one service delivery manager; all managed through a single point of point of accountability and responsibilityone even for the tough interoperability problems. Our goal is to help you get the most from your existing footprint through these four key management areas:
- Incident and problem management: Improve your current monitoring and tracking activities and focus on preventing future problems. Services include global call management and root-cause problem management.
- Service-level management: We focus on your service level, availability, performance, capacity, and security assessments.
- Configuration management: Our asset and inventory tracking and utilization services help to increase ROI for your assets and enable better financial management and resource planning.
- Proactive and program management: We can provide ongoing proactive advice, patch analysis and management and operating‑system performance audits and analysis, resulting in continuous improvement over time and continued return on your investments.