Technical Support
Support for:
Contact Details / Support Type
Hours of operation
0800 441 147
Monday - Friday - 9am - 5:30pm
Saturday 10am - 4pm
(excluding public holidays)
( English only - Support times are Local times )
0800 441 147
Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)
( English only - Support times are Customer Local Time )
Compaq Presario PC Support & Spare Parts
0800 113 694
Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)
( English only - Support times are Customer Local Time )
HP MediaSmart Server & HP StorageWorks DataVault
0800 451 816
24 hours a day, 7 days a week
HP SimpleSave & HP Portable Hard Drives
International Toll Free 00 800 63 666 666
»online http://hpsupport.wdc.com/hpsupport/
Monday - Friday 8am - 4pm AEST
(excluding public holidays)
HP Calculators
0800 551 664
Technical support, repair and warranty cover
Monday - Friday 9am - 5pm AEST
(excluding public holidays)
HP WebOS support
(Including HP TouchPad and Palm products)
Monday-Friday 8:30am-5:30pm
(excluding public holidays)
Enterprise Management
Software support, including Dataprotector and former OpenView, Novadigm, Peregrine, Mercury and Tower products
Primary +64 9 912 9007
Secondary 0800664747
24 hours a day, 7 days a week
( English only)
HP Parts Store - spare part sales direct from HP for commercial printers, servers, desktops, and laptops only
* For consumer product replacement parts, please contact the relevant product support line
0800 920 001
Monday - Friday 9am - 5pm
(excluding public holidays)
0800 081 227
Monday - Friday 9am - 5pm
(excluding public holidays)
( English only - AEST )
except those listed separately above
When logging a new support call the following information will need to be supplied:
1. Serial number
2. Product model or Software description
3. Contact name, telephone number and email address details
4. Location of faulty equipment
5. Description of problem and any troubleshooting you have already performed
6. Business Impact: Critical/High/Medium/Low
7. Any other relevant information (eg. Your helpdesk reference number, etc)
When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")
0800 449 553
If dialling internationally: +61 2 8031-8317
»Online Support & Troubleshooting
»Tips for using Speech Recognition
phone system
Printers, Plotters, Desktop PC's, Work Station, Thin Clients, RPOS, Virtualisation Software, IPAQ or Jornanda Handhelds, Notebooks (ex. Pavilion and Presario), Scanners (ex. ScanJet 200), digital projectors, OfficeJet 8000 Enterprise Series, OfficeJet Pro X Series
Monday - Friday 8.30am - 5:30pm
(ex. public holidays)
Pavilion or Presario Notebooks
Monday - Friday – 8:30am - 5:30pm
Saturday 10am - 4pm
(ex. public holidays)
UPS, Servers, Storage and Networking
Monday - Friday 8.30am – 5:30pm
(ex. public holidays)
Enterprise Virtual Array (EVA)
24 x 7 (ex public holidays)
( English only - Support times are Customer Local Time )
When logging a new support call the following information will need to be supplied:
1. Serial number, Support Account Reference, or SAID
2. Product model or Software description (plus Brand if multi-vendor)
3. Contact name, telephone number and email address details
4. Location of faulty equipment
5. Description of problem and any troubleshooting you have already performed
6. Business Impact: Critical/High/Medium/Low
7. Any other relevant information (eg. Your helpdesk reference number, etc)
When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")
HP Carepack Services cover the following time periods (please check your contract for your relevant time coverage)
· 8.30am to 5.30pm, ( 9 Hours ) Monday to Friday excluding Public Holidays
· 8.30am to 9.30pm (13 Hours) Monday to Friday excluding Public Holidays
· 24 hours , 7 days per week including all Public Holidays
( English only - AEST )
Sales consultation:
- general pre-sales enquiries
Mon. - Fri. (excluding public holidays)
- general pre-sales enquiries
0508 GET HP NOW (438 47 669)
9:00am – 5:00pm (local time)
Mon. - Fri. (excluding public holidays)
( English only )
Voicemail other hours
( English only )
All other enquiries (non-sales related):
(excluding Public Holidays)