Technical Support

Support for:
Contact Details / Support Type
Hours of operation
DeskJet, OfficeJet (excluding: Office 8000 Enterprise, OfficeJet Pro X Series), Photosmart, LaserJet Series 1000, P1000, M1000 Series, Colour LaserJet CP1000 Series, CM1415 Series, LaserJet Pro 100 and 200 series, HP ScanJet 200

0800 441 147













Monday - Friday - 9am - 5:30pm
Saturday 10am - 4pm
(excluding public holidays)

( English only - Support times are Local times )

HP Pavilion Desktop PC Support & Spare Parts

0800 441 147

Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)

( English only - Support times are Customer Local Time )

Compaq Presario PC Support & Spare Parts

0800 113 694

Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)

( English only - Support times are Customer Local Time )

HP MediaSmart Server & HP StorageWorks DataVault

0800 451 816

24 hours a day, 7 days a week

( English only )

HP SimpleSave & HP Portable Hard Drives

International Toll Free 00 800 63 666 666
»online http://hpsupport.wdc.com/hpsupport/

Monday - Friday 8am - 4pm AEST
(excluding public holidays)

( English only - AEST )

HP Calculators

0800 551 664
Technical support, repair and warranty cover

Monday - Friday 9am - 5pm AEST
(excluding public holidays)

( English only - AEST )

HP WebOS support
(Including HP TouchPad and Palm products)

Log a call here

For escalation for an existing case email

nztouchpad@hp.com

Monday-Friday 8:30am-5:30pm
(excluding public holidays)

( English only - AEST )

Enterprise Management
Software support, including Dataprotector and former OpenView, Novadigm, Peregrine, Mercury and Tower products

Primary  +64 9 912 9007
Secondary  0800664747



24 hours a day, 7 days a week

( English only)

HP Parts Store - spare part sales direct from HP for commercial printers, servers, desktops, and laptops only
* For consumer product replacement parts, please contact the relevant product support line

0800 920 001





Monday - Friday 9am - 5pm
(excluding public holidays)

( English only - AEST )
Master Parts Reseller - spare part sales via HP authorised supplier

0800 081 227

Monday - Friday 9am - 5pm
(excluding public holidays)

( English only - AEST )

Support for all HP Products
except those listed separately above

When logging a new support call the following information will need to be supplied:

1. Serial number
2. Product model or Software description
3. Contact name, telephone number and email address details
4. Location of faulty equipment
5. Description of problem and any troubleshooting you have already performed
6. Business Impact: Critical/High/Medium/Low
7. Any other relevant information (eg. Your helpdesk reference number, etc)

When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")

0800 449 553
If dialling internationally: +61 2 8031-8317

»Online Support & Troubleshooting

»Tips for using Speech Recognition
phone system




Printers, Plotters, Desktop PC's, Work Station, Thin Clients, RPOS, Virtualisation Software, IPAQ or Jornanda Handhelds, Notebooks (ex. Pavilion and Presario), Tablets, Scanners (ex. ScanJet 200), digital projectors, OfficeJet 8000 Enterprise Series, OfficeJet Pro X Series
Monday - Friday 8.30am - 5:30pm
(ex. public holidays)



Pavilion or Presario Notebooks
Monday - Friday – 8:30am - 5:30pm
Saturday 10am - 4pm
(ex. public holidays)



UPS, Servers, Storage and Networking
Monday - Friday 8.30am – 5:30pm
(ex. public holidays)


Enterprise Virtual Array (EVA)
24 x 7 (ex public holidays)

( English only - Support times are Customer Local Time )



HP Carepack and Contract Support

When logging a new support call the following information will need to be supplied:

1. Serial number, Support Account Reference, or SAID
2. Product model or Software description (plus Brand if multi-vendor)
3. Contact name, telephone number and email address details
4. Location of faulty equipment
5. Description of problem and any troubleshooting you have already performed
6. Business Impact: Critical/High/Medium/Low
7. Any other relevant information (eg. Your helpdesk reference number, etc)

When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")

0800 664 747
If dialling internationally: +61 2 8031 8315


»Online Support & Troubleshooting

»Tips for using Speech Recognition
phone system


















HP Carepack Services cover the following time periods (please check your contract for your relevant time coverage)
· 8.30am to 5.30pm, ( 9 Hours ) Monday to Friday excluding Public Holidays
· 8.30am to 9.30pm (13 Hours) Monday to Friday excluding Public Holidays
· 24 hours , 7 days per week including all Public Holidays

( English only - AEST )

















Sales consultation:
Home & Home Office
- general pre-sales enquiries
0508 GET HP NOW (438 47 669)
9:00am – 5:00pm (local time)
Mon. - Fri. (excluding public holidays)
( English only )
Small & Medium Business
- general pre-sales enquiries

0508 GET HP NOW (438 47 669)

9:00am – 5:00pm (local time)
Mon. - Fri. (excluding public holidays)

( English only )

HP Software
0800 453 170

11am – 7.30pm (Local Time) (excluding public holidays)
Voicemail other hours
( English only )
All other enquiries
(non-sales related):
General enquiries
(09) 9189555
8:00 a.m. to 5:00 p.m. (NZ Local Time) Mon. - Fri.
(excluding Public Holidays)
( English only )
Compliments & Complaints Line

0800 700 648

8:30 a.m. – 5:30 p.m. (NZ Local Time) Mon. - Fri.
(excluding public holidays)