Technical Support

Support for: Contact Details / Support Type Hours of operation
DeskJet, OfficeJet (excluding: Office 8000 Enterprise, OfficeJet Pro X Series), Photosmart, LaserJet Series 1000, P1000, M1000 Series, Colour LaserJet CP1000 Series, CM1415 Series, LaserJet Pro 100 and 200 series, HP ScanJet 200 0800 441 147 Monday - Friday - 9am - 5:30pm
Saturday 10am - 4pm
(excluding public holidays)

( English only - Support times are Local times )
HP Pavilion Desktop PC Support & Spare Parts 0800 441 147 Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)

( English only - Support times are Customer Local Time )
Compaq Presario PC Support & Spare Parts 0800 113 694 Monday - Friday 10am - 9pm
Saturday - Sunday 10am - 4pm
(excluding public holidays)

( English only - Support times are Customer Local Time )
HP MediaSmart Server & HP StorageWorks DataVault 0800 451 816 24 hours a day, 7 days a week
( English only )
HP SimpleSave & HP Portable Hard Drives International Toll Free
0011 800 63 666 666
online http://hpsupport.wdc.com
Monday - Friday 8am - 4pm AEST
(excluding public holidays)

( English only - AEST )
HP Calculators 0800 551 664
Technical support, repair and warranty cover
Monday - Friday 9am - 5pm AEST
(excluding public holidays)

( English only - AEST )
HP WebOS support
(Including HP TouchPad and Palm products)
Log a call here

For escalation email :
nztouchpad@hp.com
Monday-Friday 8:30am-5:30pm
(excluding public holidays)

( English only - AEST )
Enterprise Management
Software support, including Dataprotector and former OpenView, Novadigm, Peregrine, Mercury and Tower products
Primary +64 9 912 9007
Secondary 0800664747
24 hours a day, 7 days a week

( English only)
HP Parts Store - spare part sales direct from HP for commercial printers, servers, desktops, and laptops only
  • For consumer product replacement parts, please contact the relevant product support line
0800 920 001 Monday - Friday 9am - 5pm
(excluding public holidays)

( English only - AEST )
Master Parts Reseller - spare part sales via HP authorised supplier 0800 081 227 Monday - Friday 9am - 5pm
(excluding public holidays)

( English only - AEST )
Printers, Plotters, Desktop PC's, Work Station, Thin Clients, RPOS, Virtualisation Software, Notebooks inc. Pavilion and Presario, Tablets, Scanners (ex. ScanJet 200), OfficeJet 8000 Enterprise Series, OfficeJet Pro X Series

When logging a new support call the following information will need to be supplied:
  • Serial number
  • Product model or Software description
  • Contact name, telephone number and email address details
  • Location of faulty equipment
  • Description of problem and any troubleshooting you have already performed
  • Business Impact: Critical/High/Medium/Low
  • Any other relevant information (eg. Your helpdesk reference number, etc)
When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")
Support / Warranty
0800 449 553

If dialling internationally: +61 2 8031-8317

Online Support & Troubleshooting

Tips for using Speech Recognition phone system
Monday - Friday 8.30am - 5.30pm
(ex. public holidays)

Pavilion or Presario Notebooks
Monday - Friday – 8:30am - 5.30pm
Saturday 10am - 4pm
(ex. public holidays)

( English only - Support times are Customer Local Time, or AEST if dialling internationally. Mobile callers: check your phone plan for costs when calling Priority 13 numbers)
HP Care Pack and Contract
0800 121 018

If dialling internationally: +64 9339 1627

Online Support & Troubleshooting

Tips for using Speech Recognition phone system
HP Carepack Services cover the following time periods (please check your contract for your relevant time coverage)
  • 8.30am to 5.30pm, ( 9 Hours ) Monday to Friday excluding Public Holidays
  • 8.30am to 9.30pm (13 Hours) Monday to Friday excluding Public Holidays
  • 24 hours , 7 days per week including all Public Holidays

( English only - AEST )
UPS, Servers, Storage and Networking
Enterprise Virtual Array (EVA)


When logging a new support call the following information will need to be supplied:
  • Serial number
  • Product model or Software description
  • Contact name, telephone number and email address details
  • Location of faulty equipment
  • Description of problem and any troubleshooting you have already performed
  • Business Impact: Critical/High/Medium/Low
  • Any other relevant information (eg. Your helpdesk reference number, etc)
When calling back about an existing problem please supply the Case ID (10 digit number starting with "4")
Support / Warranty
0800 664 747

If dialling internationally: +61 2 8031 8315

Online Support & Troubleshooting

Tips for using Speech Recognition phone system
UPS, Servers, Storage and Networking
Monday - Friday 8.30am – 5.30pm
(ex. public holidays)

Enterprise Virtual Array (EVA)
24 hours a day, 7 days a week
(ex. public holidays)

( English only - Support times are Customer Local Time, or AEST if dialling internationally. Mobile callers: check your phone plan for costs when calling Priority 13 numbers)
HP Care Pack and Contract
0800 664 747
If dialling internationally: +61 2 8031 8315

Online Support & Troubleshooting

Tips for using Speech Recognition phone system
HP Carepack Services cover the following time periods (please check your contract for your relevant time coverage)
  • 8.30am to 5.30pm, ( 9 Hours ) Monday to Friday excluding Public Holidays
  • 8.30am to 9.30pm (13 Hours) Monday to Friday excluding Public Holidays
  • 24 hours , 7 days per week including all Public Holidays

( English only - AEST )
Sales consultation
Home & Home Office
  • general pre-sales enquiries
0508 GET HP NOW (438 47 669) 9:00am – 5:00pm (local time)
Mon. - Fri. (excluding public holidays)

( English only )
Small & Medium Business
  • general pre-sales enquiries
0508 GET HP NOW (438 47 669) 9:00am – 5:00pm (local time)
Mon. - Fri. (excluding public holidays)

( English only )
HP Software 0800 453 170 11am – 7.30pm (Local Time) (excluding public holidays)
Voicemail other hours

( English only )
All other enquiries (non-sales related)
General enquiries (09) 9189555 8:00 a.m. to 5:00 p.m. (NZ Local Time) Mon. - Fri.
(excluding Public Holidays)

( English only )
Compliments & Complaints Line 0800 700 648 8:30 a.m. – 5:30 p.m. (NZ Local Time) Mon. - Fri
(excluding public holidays)