Replacement programs and product recalls

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Replacement programs

HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard.


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Recalls

In cooperation with country government safety authorities, HP participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard.


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Programang Pag-recall at Pagpalit ng Baterya ng HP Notebook Computer at Mobile Workstation para sa Kaligtasan

Programang Pag-recall at Pagpalit ng Baterya ng HP Notebook Computer at Mobile Workstation para sa Kaligtasan

Noong Enero 2018, nag-anunsyo ang HP ng pandaigdigang boluntaryong programang pag-recall at pagpalit ng mga baterya para sa mga partikular na notebook computer at mobile workstation para sa kaligtasan. Ang mga posibleng apektadong baterya ay ipinadala kasama ng mga partikular na HP ProBook (64x G2 at G3 series, 65x G2 at G3 series), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 Notebook Computer at HP ZBook (17 G3, 17 G4, at Studio G3) Mobile Workstation na naibenta sa mga iba't ibang bahagi ng mundo mula Disyembre 2015 hanggang Disyembre 2017. Dagdag pa rito, ang mga bateryang ito ay maaaring naibenta bilang mga accessory o pamalit na baterya para sa HP ZBook Studio G4 Mobile Workstationo para sa anumang mga naunang produkto sa pamamagitan ng HP o ng awtorisadong Tagapaghatid ng Serbisyo. Ang mga bateryang ito ay posibleng sobrang uminit, na magdudulot ng peligro ng sunog at pagkapaso sa mga kostumer.

Dapat itigil kaagad ng mga kostumer ang paggamit ng mga apektadong baterya. Dahil marami sa mga bateryang ito ang internal sa system at hindi maaaring palitan mismo ng mga kostumer, naglalaan ang HP ng BIOS update na magdi-discharge sa baterya at magdi-disable sa pag-charge sa hinaharap hanggang sa mapalitan ang baterya. Ang mga kostumer ng HP na apektado ng programang ito ay karapat-dapat na makatanggap ng mga serbisyong pagpalit ng baterya para sa bawat napatunayang apektadong baterya nang walang bayad.


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January 2017 Expansion of the 2016 HP Notebook Computer Notebook Battery Safety Recall and Replacement Program – Additional Batteries Affected

January 2017 Expansion of the 2016 HP Notebook Computer Notebook Battery Safety Recall and Replacement Program – Additional Batteries Affected

HP urges customers to recheck all potentially affected products


In January 2017, HP announced an expansion of its ongoing worldwide voluntary safety recall and replacement program, for certain notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers. HP urges customers to recheck their batteries, even if they did so previously, and were told they were not affected. However, original batteries replaced as part of the program announced in June 2016 are not affected by this program expansion. Customers should cease use of affected batteries immediately. HP customers affected by this program will be eligible to receive a replacement battery for each verified, affected battery at no cost.


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HP Notebook Computer Notebook Battery Safety Recall and Replacement Program

HP Notebook Computer Notebook Battery Safety Recall and Replacement Program

On 14 June 2016 HP announced a worldwide voluntary safety recall and replacement program in cooperation with various government regulatory agencies, for certain notebook computer batteries. The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers. HP advises customers to cease use of affected batteries immediately. HP customers affected by this program will be eligible to receive a replacement battery for each verified, affected battery at no cost.


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HP Notebook PC AC Power Cord Safety Recall and Replacement Program

HP Notebook PC AC Power Cord Safety Recall and Replacement Program

On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for certain AC power cords used with AC adapters distributed worldwide with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations. These AC power cords have the potential to overheat, posing a fire and burn hazard. The affected AC power cords were shipped with products and accessories sold from September 2010 through June 2012. HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.


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HP notebook battery safety recall

HP notebook battery safety recall

In cooperation with the U.S. Consumer Product Safety Commission and other safety regulatory authorities, HP announced worldwide safety recall and replacement programs for batteries used in certain HP notebooks on the following dates: May 14, 2009 (expanded on May 19, 2010 and May 26, 2011), October 30, 2008, April 20, 2006 and October 14, 2005. HP customers affected by these programs are eligible to receive a replacement battery for each verified, recalled battery, at no cost.


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