The IT service desk must provide effective service delivery and support. The broad digital transformation underway impacts this with the need to be more social, mobile agile, and intelligent across different deployment options.
HPE provides complete ITSM solutions across the service desk, configuration management, asset management, automation, and services. A comprehensive service lifecycle is based on ITIL® best practices. Embedded Big Data provides relevant knowledge; combined with automation, both end-users and help desk agents resolve requests more quickly. With Big Data insight into trends, the service desk can become more proactive improving quality. And, HPE ITSM solutions are simple to administer, maintain, and use.