Fewer service interruptions, higher service quality

HP Closed-loop Incident Process (CLIP) helps you transition from reactive to predictive operations management, prevent unplanned service interruptions, and keep service quality high. It consists of four integrated HP products: HP Operations Manager i software, Service Manager, Operations Orchestration, and Universal CMBD. It enables your IT staff to overcome the drawbacks of event and information overload, lack of linkage between events and service model, and manual ticketing, troubleshooting, triaging, and automated remediation.

Key features

  • Reduce the time it takes to recognize and diagnose incidents
  • Cut tier-1 workload by automatically creating and escalating incidents to tier 2
  • Reduce repair and recovery times by suggesting possible resolutions
  • Detect warning events to resolve problems before thresholds are breached
 

BSM Customer Testimonial: Sprint

BSM Customer Testimonial: Sprint

John Felton, director of IT Operations at Sprint, discusses their implementation and value derived from HP's automated remediation solution.

John Felton, director of IT Operations at Sprint, discusses their implementation and value derived from HP's automated remediation solution.

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