HP Support Assistant

Help is here for you

 

PC and printer assistance-your way

HP Support Assistant is a one-stop solution for connected, contextual support for your PC and printers. With an all-new user interface and other usability enhancements, it helps you maintain your PC—and printers— and avoid or resolve problems using automated updates and self-help options. What’s more, HP Support Assistant guides you to expert support when you need it. And it’s ready to go when you turn on your new HP PC with Microsoft® Windows® 7, Microsoft Windows® 8 or Microsoft Windows® 10.

    HP Support Assistant comprises two key sections:

  • My devices:Access to specifications, updates, messages, warranty and services, accessories, diagnostics and tools, and support resources for your HP PC and printers
  • Support:Access to support resources and contact options for your HP PC and printers

    Features and benefits

  • All-new design: See everything in a modern, easy-to-use interface.
  • Automatic fixes: Schedule automatic updates for maximum performance.
  • Alerts and support status: Stay informed with PC and printer alerts and support status right in the taskbar.
  • Help tools: Get help the way you want it—access help tools and make use of a direct line to our technical support team.
  • Integrated diagnostics: Resolve issues easily using built-in diagnostic tools.
  • Lifelong support: Enjoy HP Support Assistant for the life of your PC and printers1.

HP Support Assistant is pre-installed on every new HP PC with Windows 7, Windows 8 or Windows 10. If you’ve just upgraded your PC to Windows 8 or Window 10, you can download the latest version of HP Support Assistant here.

Download HP Support Assistant

Notebooks, laptops, netbooks

Home and business desktops

Frequently Asked Questions

HP Support Assistant basics

 
 
 
What is HP Support Assistant?

HP Support Assistant is assistance for your PC or HP printer—your way. This HP program helps you maintain peak performance and resolve problems through automatic updates, built-in diagnostics, and a variety of assistance options.

 
How much does HP Support Assistant cost?

There is no charge for using HP Support Assistant. However, your Internet provider may charge a fee for sending or receiving data if you contact HP using the data transfer option.

 
How do I use HP Support Assistant?

Alerts and updates notify you of any action you need to take. Clicking on the question-mark (?) icon in your taskbar gives you simple instructions on the action you need to take, if any.

 
Do I need to be connected to the Internet to use HP Support Assistant?

You do not need to be connected to the Internet to use HP Support Assistant, but some features such as receiving updates, connecting to hp.com or contacting HP, require an Internet connection.

 

Finding or installing HP Support Assistant

 
 
 
Is HP Support Assistant available on all computers?

HP Support Assistant is pre-installed on new HP computers running Windows 7 and Windows 8 and Windows 10 operating systems.

Note that HP Support Assistant features may vary depending on version installed, your computer model and your location.

 
Where do I find HP Support Assistant on my computer?

To find HP Support Assistant on your PC, try any of these methods:

  • Click on the question mark (?) icon in your taskbar or by selecting the HP Support Assistant app on the Start Screen. Then click Contact Technical Support and select a contact option.
  • In Windows 8, on the HP Support Assistant tile, click on HP Support Assistant.
  • Search for “HP Support Assistant”:
    • Windows 7 and Windows 10: Click Start Menu (the Windows icon is at the bottom left of the screen), then type in the search box.
    • Windows 8: Click on or swipe from the right side of your screen in order to search.

If HP Support Assistant is not installed on your computer running Windows 7, Windows 8 or Windows 10, you can download the latest version from the link above.

 
How do I add HP Support Assistant icon in my taskbar?

You can easily add HP Support Assistant to your taskbar by clicking on the Desktop tile on the Windows 8 start screen. Then click Updates and tune-ups and select Other settings on the bottom left. You can select one or both of the taskbar options in the How would you like to be notified section.

 
Can I uninstall HP Support Assistant?

You can uninstall HP Support Assistant using the remove program capability of the Windows operating system, but HP does not recommend uninstalling the application. HP Support Assistant allows you to receive updates from HP that keep your PC running at its best and offer several options whenever you need assistance.

 
Can I remove the HP Support Assistant icon from my taskbar?

You can remove the HP Support Assistant icon from your taskbar, but HP does not recommend removing the icon. You would no longer receive notifications of pending actions through your taskbar, and - not be able to directly access some of the HP Support Assistant capabilities.

To remove the icon from your taskbar, open HP Support Assistant and select Updates and tune-ups. Then, click other settings on the bottom left and uncheck the taskbar options in the how would you like to be notified section.

 
Can I reinstall HP Support Assistant if I have uninstalled the application?

If you are running Windows 10, Windows 8 or Windows 7 on your computer, you can download and install the latest version of HP Support Assistant by clicking the link above.

 
Where can I find technical information about PC and printers?

You can find technical information by selecting the device from the my devices section. If your device is not present, please refer to the how do I add a device to my list question in this document. You can also use documentation that is available by going to the support section and selecting the device.

 
Where are my user guides?

On systems shipped with HP Support Assistant installed from the factory, user guides can be found in the specifications section of your computer under the my devices section. The HP documentation can help you understand different parts of your computer. For instance, what do the function keys along the top of the keyboard do, or where is the webcam located on your computer.

 

HP Support Assistant features and benefits

 
 
 
How do I copy information from the interface?

Many of the items on the HP Support Assistant page, including the bottom ribbon, allows you to click and copy information. Click on the click-to-copy area to copy that information to the Windows clipboard. You can then easily paste the information into a Web browser or a support chat window.

 
How do I check the status of my warranty?

Warranty status can be checked by selecting the device from the my devices section and then clicking on the warranty and services tab.

 
How do I keep my devices up to date?

The best way to keep your devices updated is to set up automatic updates in the settings section (accessible by selecting the settings button at the top-right corner of the HP Support Assistant window).You can also use the check for updates and messages link from the my devices section or updates section for each device. Using one of these options will ensure that you receive the latest updates, messages, and diagnostics. A convenient way to keep your computer up to date is to go into settings and choosing install important and recommended updates automatically whenever possible.

 
How do I add a printer to HP Support Assistant?

You can add printers to HP Support Assistant by selecting add a device from the my devices section. HP Support Assistant will scan to detect supported devices connected to your computer or on your network.

 
How do I change the nickname I have given my printer?

You can edit the nickname or remove devices on your list by selecting the device from the my devices section and then clicking on the edit this device icon.

 
Can I receive printer updates?

HP Support Assistant will periodically check for printer updates and notify you. You can also use the check for updates and messages link from the my devices section or updates section for each device. These options will ensure that you receive the latest updates, messages, and diagnostics. When a printer update is available, you can start the installation from the updates section. You will need to follow the on-screen instructions to complete the installation.

 
What happens if I postpone an update or want to find previously installed updates or messages?

Any postponed updates can be launched from the action log. The action log is a history of all the actions that have been performed or postponed on the computer. In the action log, status for items is displayed as installed, installation failed, postponed, or deleted.

Note: If an item is no longer available on the Web, the update for that particular item will not run.

 
What kind of messages will I receive from HP in HP Support Assistant?

Such messages include helpful tips and information that HP publishes from time to time. These messages can also be important alerts related to the security or functionalities of your computer or printers. These messages can be about anything from cleaning your desktop to computer security.

 
How can I find diagnostics for my computer?

Diagnostic tools are available in the diagnostics and tools section of my devices. Additionally, relevant diagnostic tools are available for each device in each of the sections under the my devices section. For example, the Internet and storage section includes HP Network check.

 
At what point do I contact technical support?

HP Support Assistant is designed to provide as much information as possible to help you diagnose and troubleshoot any issues. If HP Support Assistant does not provide an answer to your query, then it is time to contact support.

 
How do I contact technical support?

    Select the support section at the top of HP Support Assistant. There are several options available depending on your location, warranty, and availability of service. You will need to select a country and allow HP to check your warranty status to enable one or more of the support options listed below:

  • Chat

    If you have an active Internet connection, you can chat online with an HP technician. Device information, such as your serial number, is automatically sent from your computer to HP once you approve of that information to be sent.

  • Call

    When you call an HP support technician, you may be asked to provide information such as your model number or serial number. Both of these numbers can be found at the bottom of the HP Support Assistant screen. To speed issue resolution, your computer can transfer data to your HP support technician prior to your telephonic conversation, if you approve of this information to be sent.

  • Call me

    If you have an active Internet connection, you can request a call back from an HP technician. Device information, such as your serial number, is automatically sent from your computer to HP once you approve of that information to be sent.

Note: Certain contact options are available on select devices and in select locations. HP does not charge for data transfer, but your Internet provider may charge a fee for sending or receiving data.

 
Can I get help and support if I do not have an Internet connection?

HP Support Assistant will use the information and diagnostics on the local computer even without an Internet connection.

 
How do I ensure I always have the latest version of HP Support Assistant?

HP Support Assistant can automatically update itself if automatic updates have been enabled. If not, a reminder will appear in the upper right-hand corner of the my devices section to start the update process. You can also perform a manual check by selecting about at the top-right corner of the HP Support Assistant window and then clicking on check for latest version.

 
Why should I provide feedback to HP?

All of the feedback that is provided to HP is read. The feedback button is not just a support tool, but helps us identify issues and provides input on how to improve HP Support Assistant in the future.

 
Where do I get more information about HP Support Assistant?

You can find more information about HP Support Assistant by clicking on this link.

 
Is HP Support Assistant available worldwide in my local language?

The application is available to all customers worldwide and has been translated into 36 languages.

 
What are the hardware or software requirements for HP Support Assistant?

HP Support Assistant is pre-installed on HP computers running Microsoft Windows 7, Windows 8 and Windows 10.

Some HP Support Assistant features require an active Internet connection.

 

Differences between HP Support Assistant and other software and services

 
 
 
Does HP Support Assistant work with my antivirus software?

HP Support Assistant works independently of any antivirus software application.

 
What are the differences between Microsoft updates Assistant and HP Updates?

Microsoft updates are released by Microsoft to fix or repair issues with Microsoft products. HP updates are more tailored to your particular system. Using HP updates ensures that you have the latest drivers and software tested and approved by HP.

 
 
  • Microsoft, Windows 7, Windows 8 and Windows 10 are trademarks of the Microsoft group of companies.
  • 1.HP does not charge for the use of HP Support Assistant, but may charge for technician assistance on out-of-warranty products.
  • 2.Functionality is available on select PCs and in select areas.