HPE Financial Services
Our Pledge to You
We get it—your business is, well, busy. You have enough surprises popping up as it is, without a vendor to add to your woes. You need someone who really will do what they say they will and make your life easier.
- Clear costs and terms — Your contractual terms and pricing are clearly articulated upfront. We will provide visibility into all your options, so you can be confident that we are helping you develop the right IT investment solution for your business.
- End-of-term alerts — We will issue greater than four months’ notice, so you can make timely end-of-term decisions.
- Online visibility — We will provide 24/7 online access to your portfolio and billing details. We provide over 20 custom fields so you can choose the experience you need to manage your account.
- Data security — Data can live in many places. We can help by removing any remaining data in your returned equipment.
- Customized solutions — We will structure the payment of your IT investments aligned with your business needs. We can align your payment structure with the timing of your technology usage including varying contract periods, payment deferral options, uneven payment structures and consolidation of assets over a quarter.
- Logistics options — We will provide a full range of options from basic pick-up to custom packing, shipping, and more.* For example, we can provide 24-hour pre-call services to handle inside pickup, custom padded packing, air-ride shipping, and full warehousing capabilities, in an environmentally-friendly way. *Where available
- Responsiveness — Regardless of how you contact us, we will resolve your customer service issues within 48 hours (2 business days).
- Long term relationships — Over 75% of our customers worldwide are repeat customers.
- No nuisance charges — We do not charge for normal wear and tear, or non-return of minor accessories including keyboards and mice. In addition, our customers paid less than 0.01% of the original equipment cost for other damages in FY13.
- Simple procurement process — We align with most industry-standard procurement systems, for effective ordering, delivery and tracking of your solution (for HP and non-HP products).
- We go green — We remarket before recycle, aligned with over 163 data security and environmental laws.
- Giving back — We care about what you care about - and give back to the community through our partnership with Room to Read. We partner with Room to Read in its mission for child literacy and gender equality in education.
- Support on your terms — You will have an experienced professional available to support each stage of your term.
1 HPE Financial Services, Internal Research Study, December 2015
Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and is subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.