HP Planet Partners hardware recycling service
is available for HP Enterprise customer only.
HP provides recycling service to our customer accounts. HP Account Manager referral or proof of purchase (purchase receipt or delivery receipt or tax invoice) of an HP product is required when returning non-HP products. Minimum volume of 1 m3 or 1 pallet size applies.
How to request for this service
Click here
to fill in a request form on HP's partner website. First-time customers will need to do a self-registration. Please read the Terms & Conditions below or on the form carefully before submitting a request.
HP's appointed logistics service provider will contact you to arrange a pickup schedule. The pickup will be carried out within 5 working days from your submission in general.

Terms & Conditions HP Computer Hardware Recycling Service Agreement
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS.
CLICK ON THE MINI PRODUCT TAKE BACK FORM UNDER 'STEP 1' ABOVE TO PROCEED IF YOU AGREE TO BE BOUND BY THIS AGREEMENT.
YOU WILL PROCEED TO SIGN UP TO PROVIDE COMPUTER HARDWARE TO HP OR HP'S DESIGNATED LOGISTICS SERVICE PROVIDER FOR RECYCLING.
SCOPE OF AGREEMENT
The purpose of this HP Computer Hardware Recycling Service Agreement (the "Agreement")
between you (the "Customer") and HP is to establish terms and conditions for the recycling of your
end-of-life Computer Hardware by HP or by HP's designated logistics service provider.
SCOPE OF SERVICE
The Computer Hardware Recycling Service (the "Service") provided under this Agreement is
available only for HP Commercial and Enterprise customers, who may recycle both HP and non-HP
Computer Hardware, but non-HP Computer Hardware will be accepted only if (i) the
Customer is referred by an HP Account Manager or (ii) the Customer provides proof of purchase
(purchase receipt or delivery receipt or tax invoice) of HP Computer Hardware HP will accept
delivery of Customer's properly packaged Computer Hardware at the location identified by HP or
by HP's designated logistics service provider. Locations for collection of Computer Hardware must
be close to or within a large metropolitan area. The minimum collection volume is one pallet size
or one cubic meter. Only the following Computer Hardware is acceptable:
| Computing | Printing and Imaging |
| Notebooks; Personal computers;Servers; Monitors; Handheld devices; Associated external components (e.g., cables, mice, keyboards) | Scanners; Fax machines; Printers |
HP or HP's designated logistics service provider reserves the right to reject any
Computer Hardware, whether on this list or not, that Customer provides to them
for this Service.
CUSTOMER RESPONSIBILITIES
LIMITED WARRANTY
HP warrants that it will perform the Service using reasonable care and skill.
THIS WARRANTY IS CUSTOMER'S EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY
HP'S AGGREGATE LIABILITY TO CUSTOMER FOR ANY REASON AND UPON ALL CLAIMS AND
CAUSES OF ACTION RELATING TO THE SERVICE SHALL BE LIMITED TO THE REASONABLE
COST OF DISPOSING OF THE COMPUTER HARDWARD IN ACCORDANCE WITH CUSTOMARY
COMMERCIAL TERMS. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR CLAIMS
INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY,
STATUTE OR REGULATION, NEGLIGENCE, STRICT LIABILITY, INFRINGEMENT, PRIVACY OR
TORTS OF ANY NATURE. IN NO EVENT WILL HP BE LIABLE FOR ANY CONSEQUENTIAL,
SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION,
LOSS OF PROFITS OR LOSS OF SAVINGS OR REVENUE, EVEN IF HP HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES
OF ANY KIND WHATSOEVER RELATED TO DATA THAT THE CUSTOMER HAS NOT DELETED
FROM COMPUTER HARDWARE BEFORE COMPUTER HARDWARE HAS LEFT CUSTOMER
PREMISES AS IS REQUIRED BY THIS AGREEMENT.
GENERAL

For additional recycling or other environmental enquiries, please contact us.