HP Helps Save Enterprises from Supplier Sprawl

ASIA PACIFIC, Feb. 15, 2012 – HP today introduced newservices that enable enterprises to integrate, manage and governcomplex multivendor environments, resulting in reduced risk andcosts.

According toForrester Research, "business groups are adopting cloud 2.5 timesfaster than IT groups. Procurement of cloud services from externalsuppliers by business groups separate from services developed by ITis creating ‘supplier sprawl.’" ⁽¹⁾

"Managing andmeasuring complex IT sourcing environments in terms meaningful tothe business has become a pressing need for the CIO, particularlywith the recent and rapid adoption of cloud computing," said WillCappelli, research vice president, Gartner. "An end-to-endmanagement solution to govern and measure multisourced ITenvironments will be critical to gaining timely service performanceand financial information in order to optimize the IT supply chainand avoid the costs of supplier sprawl."

The new HPService Integration and Managementoffering gives enterprises a single view intomultisourced services, including cloud services, whetherprovisioned internally by IT or externally by non-IT businessgroups. The offering provides organizations with transformationalconsulting services, including a roadmap that identifies requiredprocesses for improving management and performance of multiplesupplier environments.

By providing astandard IT architecture and integration model for all services, HPService Integration and Management helps clients create an agileand easily governed IT environment. Additional benefitsinclude: 

• Improved service performance by tracking performancestatus against operating budgets and business goals. HP ServiceIntegration and Management helps clients improve availability andmanagement of services by proactively monitoring service healthwith real-time visibility into the performance of allservices.

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• Decreased service disruption and related business risks byrapidly identifying those suppliers responsible for criticalservice interruptions.

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• Reduced IT maintenance costs through integration andcentralization of multiple supplier services management.

"Thelack of visibility into services delivered by multiple suppliers,including those from cloud providers, leads to inconsistent servicelevels across the organization and increases IT management risk andcosts," said Lee Boon Lee, vice president, Software, Asia Pacificand Japan, HP. "Our new offering gives organizations the processesand tools needed for improved insight and better governance of allsuppliers, while reducing complexity andcost." 

Visibility into multivendor environments
HP Service Integration and Management helpsorganizations develop the right supplier integration and managementroadmap to achieve business goals by providing an overall topologyof IT services as well as indicating how each service maps todifferent business objectives. With real-time visibility intobusiness service performance, as well as the performance ofrelevant suppliers, clients also can proactively monitor theirservice delivery.

In combinationwith the HP IT PerformanceSuiteof software, HPService Integration and Management helps clients establish anenterprise-wide governance and business service operating modelthat improves IT performance, simplifies management and meetscompliance requirements. At the center of the offering is the HPCapability Framework, a reference model used to streamline andreduce the complexity of global multivendor IT environments and thecost of supplier sprawl.

The HPService Integration and Management Roadmap Service helps clientssimplify management of multiple suppliers to reduce risks and costsassociated with compliance regulations. The roadmap, developed byHP consultants, includes information about all of a client’ssuppliers, including internal IT groups and external serviceproviders. Once implemented, all suppliers are standardized on thesame operating model so they can be held accountable for servicelevel agreements.

Enhancedvisibility into multivendor environments with HP ServiceIntegration and Management helps businesses and governments intheir pursuit of an Instant-OnEnterprise. In aworld of continuous connectivity, the Instant-On Enterprise embedstechnology in everything it does to serve customers, employees,partners and citizens with whatever they need,instantly.

HP’s premierclient event, HP Discover, takes place June 4-7 in LasVegas.

About HP
HP creates new possibilities for technology tohave a meaningful impact on people, businesses, governments andsociety. The world’s largest technology company, HP brings togethera portfolio that spansprinting,personal computing,software,servicesandITinfrastructuretosolve customer problems. More information about HP (NYSE: HPQ) isavailable athttp://www.hp.com.   

1. Forrester Research, Inc., "Ignoring Cloud Risks: AGrowing Gap Between I&O and the Business," March 24,2011.

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