Press Release: 24. October 2012
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HP Unveils Cloud-based Service Desk Solution

HP Service Anywhere, a new HP IT service management SaaS solution, helps manage and deliver quality services

ASIA PACIFIC, 24 October2012 — HP today announced HP Service Anywhere, aSoftware-as-a-Service (SaaS) IT service management (ITSM) solutionthat delivers a simple-to-use, modern experience that enables ITprofessionals to increase productivity while managing anddelivering high-quality services.

HP Service Anywhereintegrates key technologies, such as the market-leading HP Universal Configuration Management Database (UCMDB), whichmanages services, applications and hardware across the ITenvironment. It is populated and maintained with HP Universal Discovery software, which automates discovery anddependency mapping of relevant IT elements.

To prevent service downtimeand maximize employee productivity, organizations need simple,agile IT service desk solutions that help resolve incidents rapidlywhile adapting to changing enterprise requirements. Organizationsalso need to reduce the costs and complexity of deploying andupgrading mission-critical service desk solutions to avoiddisrupting the delivery and quality of internal services.

A key part of the HPConverged Cloud portfolio, HP Service Anywhere is an ITSM softwaresolution that can be delivered as a service via the cloud. Itenables clients to quickly resolve IT incidents and ensureavailability of critical services that drive innovation. The newsolution features an intuitive user interface and is simple todeploy, manage and upgrade.

“Customers of all sizesare looking for cloud-based IT service desk solutions that are easyto implement and configure,” said George Flansburg, operationsmanagement practice lead, ResultsPositive, an HP partner. “HPService Anywhere is a simple-to-implement service desk SaaSoffering that allows both midsize and large customers to be up andrunning within weeks.”

HP Service Anywhereprovides comprehensive service desk capabilities, including thehandling of inbound requests and IT service configurationinformation as well as incident, problem and change management. Thesolution features social collaboration for sharing and recordingadvice and communications. Social collaboration can improve firstcall resolution (FCR) rates, shorten handling times and reduceescalations by immediately alerting and engaging the right peopleto resolve issues.

“Our customers expectIT service desk solutions that are simple to use, can scale andwill reduce overall costs,” said Dan Cavanaugh, solution engineer,HP Optimize Practice at Linium, an HP partner. “With HP ServiceAnywhere, we can offer advanced service desk capabilities, such asincident and change management, through a highly scalable solutionthat is delivered as a service.”

HP Service Anywhere enablesclients to:

  • Speed deployment and easily extend processes based onInformation Technology Infrastructure Library (ITIL) bestpractices, such as incident management, problem management andchange management, through a new process-designer technology thatis 100 percent web-based, 100 percent user interface (UI)-drivenand codeless;

  • Facilitate rapid and seamless upgrades for future releases bycreating efficient process work flows using the same codelessconfiguration approach, which enables data model extensions andeasy-to-use forms design;

  • Increase staff productivity through unique “in-context” socialcollaboration directly in the tool, attaching conversation threadsto relevant help desk objects in the system for rapid problemresolution; and

  • Deploy a robust hybrid ITSM solution that seamlessly combines HPService Anywhere and on-premise HP Service Manager deliveringflexibility in linking central IT with lines-of-business IT.

HP Service Anywhere managesand supports end-to-end delivery of required services and runs on aservice that guarantees 99.9 percent availability for clients, aswell as enhanced security.

“IT service desksolutions need to easily adapt to changing enterprise environmentsto ensure the best support experience to users,” said Kamal Dutta,vice president, business units, Software, Hewlett-Packard AsiaPacific and Japan. “As a native SaaS application, HP ServiceAnywhere offers clients a feature-rich solution that is quick andeasy to deploy, maintain and upgrade.”

HP also announced HP Service AnywhereFoundation Service, a quick-start service to assist clientswith deploying and adopting their solutions.

Pricing andavailability
HP Service Anywhere will be available worldwide directlyfrom HP or via its ecosystem of channel partners. Named andconcurrent license pricing will vary according to terms, quantityand location. Entry-level pricing is expected to start at $89 peruser per month.(1)   

HP Service Anywhere is akey component of the HPIT Performance Suite, the next-generation enterpriseperformance software platform that enables IT management to improveperformance with operational intelligence.

An online demo andpreregistration for a trial of HP Service Anywhere are available athttp://www.hpserviceanywhere.com/.

HP’s premier Europe, MiddleEast and Africa client event, HP Discover, takes placeDec. 4-6 in Frankfurt, Germany.

(1) Estimated U.S. streetprices. Actual prices may vary.

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This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations, including execution of cost reduction programs and restructuring and integration plans; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP's businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; expectations and assumptions relating to the execution and timing of cost reduction programs and restructuring and integration plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP's Quarterly Report on Form 10-Q for the fiscal quarter ended January 31, 2012 and HP's other filings with the Securities and Exchange Commission, including HP's Annual Report on Form 10-K for the fiscal year ended October 31, 2011. HP assumes no obligation and does not intend to update these forward-looking statements. 

© 2012 Hewlett-Packard Asia Pacific Pte Ltd. Registration No.: 198703164G. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.