iPhone, iPod touch & iPad Printing Help & Support

HP provides a range of mobile printing options for Apple devices.

  • If you are experiencing an issue sending a print job from an AirPrint-supported app to an AirPrint-enabled HP printer on your local network, choose AirPrint below for steps to resolve the issue.

  • If you are experiencing an issue sending a print job from your Apple device via email to an ePrint-enabled printer, choose ePrint below for steps to resolve the issue.

  • If you are experiencing an issue sending a print job from your Apple device to an HP printer on your local network, choose HP ePrint Home & Biz below for steps to resolve the issue.

Click the Plus (topic site plus sign) sign next to your printing method below for steps to resolve the issue:

AirPrintAirPrint

When you use AirPrint to print from your Apple mobile device to an HP printer connected to the same local wireless network as your device, the print job does not print. 

Apple AirPrint icon

Apple_AirPrint_logo_white

IMPORTANT: To print with AirPrint, you must have a supported HP printer. Go to Printers that support mobile printing  to see if your printer is supported.

Review the following list of possible causes and solutions for this issue.

The Apple device shows that the AirPrint print job is printing, but the print job failsThe Apple device shows that the AirPrint print job is printing, but the print job fails

Issue

When you use AirPrint to print from your Apple mobile device to your HP printer, the device shows that the print job is printing, but the print job does not print.

This issue occurs when the Apple device and the HP printer are connected to the same local network. The printer displays on the Apple device, and a print job can be sent to the printer, but the print job does not print. A message indicating that the print job is printing or pending might or might not remain on the Apple device.

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Restart all devices and check connections

Step one: Restart the router, printer, and the Apple device

  1. Turn off the router. Check with the router manufacturer for specific instructions on how to restart the device.

CAUTION: Do not reset the router.

  1. Turn off the printer.

  2. Turn off your Apple device. Press and hold the Sleep/Wake button, and then slide the red slider that displays.

  3. Turn on the router. Wait 30 seconds to allow it to complete the setup process.

  4. Turn on the printer. Wait until the initialization process completes.

Step two: Check the printer connection

Follow these steps to check the network connection for your printer.

  1. From the product control panel, print a Network Configuration Report. Consult your manual for steps if you are unsure how to print this report.

  2. Check the Active Connection Type in the General Information section on the report. The connection type should be Wireless.

  3. Check the Status in the 802.11 Wireless section on the report. The Status should be Connected. The product IP Address also displays in the 802.11 section of the report for active wireless connections.

  4. Check the Network Name (SSID) on the report. Make sure that the SSID is the same as the name of the wireless network for your networked printer.

  • If the HP product is connected to your wireless network, continue to the next step.

  • If the HP product is not connected to the correct wireless network, go to HP Customer Care, type your product number in the search field, and then browse for the support document on connecting your product to a wireless network.

Step three: Check the Apple device connection and move closer to the router

Follow these steps to check the network connection for your mobile device.

  1. On your Apple device, tap the Settings icon.

  2. Tap Wi-Fi.

  3. Make sure that the selection box next to Wi-Fi is set to On, and that there is a checkmark next to your wireless network name.

  4. Tap the blue arrow next to your wireless network. Make sure that the first three sets of numbers of the IP address of your HP product (found on the report you printed earlier) and the Apple device match. For example, if the HP product IP is 192.168.1.xx, then the Apple device IP should be 192.168.1.xx. The last set of numbers, indicated by xx in the example, should not match.

  5. Move your Apple device as close to the router as possible, but no closer than 6 ft (1.8 m).

  6. Try to print.

  • If these steps resolved the issue, you do not need to continue troubleshooting

  • If the issue persists, continue to the next solution.

Solution two: Clear the print queue

  1. On your Apple device, press the Home button twice. A list of recently used applications displays at the bottom of the screen.

  2. Tap the Print Center icon. You might need to scroll the list to the right to locate the icon.

Print Center icon

Apple Print Center icon

NOTE: Print Center is strictly a status monitor for print jobs, and will only display while a print job is being sent to the product. If Print Center does not display, continue to the step in this document to move the printer and the Apple device closer to the router.

  1. Tap Cancel Printing in the Print Summary window.  

NOTE: If there are multiple print jobs in the queue, the Print Order window displays. Tap each of the print jobs in the list, and then tap Cancel Printing to clear the jobs from the queue.

  1. Try to print.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Move the Apple device and the printer closer to the router

Move the Apple device and the printer closer to the router, and then try to print. If the router is in a different room, move the device and the printer into that room.

Solutions did not resolve the issue?

If you tried all of the preceding solutions in the order presented, and the issue is not resolved, go to HP Customer Care, type your product number in the search field, and then browse for the support document that addresses the issue for your particular product.

 

A 'No AirPrint Printers Found' message displays on the Apple device A 'No AirPrint Printers Found' message displays on the Apple device

Issue

When you try to print with AirPrint, a 'No AirPrint Printers Found' message displays on your Apple mobile device.  

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Restart all devices and check connections

Step one: Turn the router, printer, and the Apple device off

  1. Turn off the router. Check with the router manufacturer for specific instructions on how to restart the device.

CAUTION: Do not reset the router.

  1. Turn off the printer.

  2. Turn off your Apple device. Press and hold the Sleep/Wake button, and then slide the red slider that displays.

Step two: Turn the router and the printer back on

  1. Turn on the router. Wait 30 seconds to allow it to complete the setup process

  2. Turn on the printer. Wait until the initialization process completes.

Note: Do not turn on the Apple device yet.

Step three: Make sure that the printer is on the network 

Follow these steps to check the network connection for your printer.

  1. From the product control panel, print a Network Configuration Report. Consult your manual for steps if you are unsure how to print this report.

  2. Check the Active Connection Type in the General Information section on the report. The connection type should be Wireless.

  3. Check the Status in the 802.11 Wireless section on the report. The Status should be Connected. The product IP Address also displays in the 802.11 section of the report for active wireless connections.

  4. Check the Network Name (SSID) on the report. Make sure that the SSID is the same as the name of the wireless network for your networked printer.

  • If the HP product is connected to your wireless network, continue to the next step.

  • If the HP product is not connected to the correct wireless network, go to HP Customer Care, type your product number in the search field, and then browse for the support document on connecting your product to a wireless network.

Step four: Turn on the Apple device and check the device connection

Follow these steps to check the network connection for your mobile device.

  1. Turn your Apple device back on.

  2. On your Apple device, tap the Settings icon.

  3. Tap Wi-Fi.

  4. Make sure that the selection box next to Wi-Fi is set to On, and that there is a checkmark next to your wireless network name.

  5. Move your Apple device as close to the router as possible, but no closer than 6 ft (1.8 m).

  6. Return to the Settings menu, tap General, and then make sure that Bluetooth is set to Off.

  7. Try to print.

  • If these steps resolved the issue, you do not need to continue troubleshooting

  • If the issue persists, continue to the next solution.

Solution two: Update the printer and the Apple device

Follow these steps to update the printer firmware, and then update your Apple device to the most current version of iOS.

Step one: Update the printer

Choose one of the following methods to check for and install updates for your HP printer.

Method one: Get firmware updates from the printer control panel

From the printer control panel, check for and install any available product updates.

If your HP product does not support checking for updates from the control panel, continue to the next method.

Method two: Check for updated firmware on the HP website
  1. From the printer control panel, print a Printer Status Report or a Printer Quality Report, and then locate the firmware version number or date on the report.

  2. Go to HP Customer Care, and then type your product number in the window.

  3. Click Next. If necessary click your model in a list of similar products.

  4. Click Software & Driver Downloads.

  5. Select your operating system, and then click Next.

  1. Click the plus sign next to Firmware to view the latest firmware version available for your product.

NOTE: If Firmware is not listed on the page, your printer is up to date. No further action is required.

  1. Compare the firmware version number on the report that you printed with the firmware version number on the HP website.

  • If the firmware version number or date on the Printer Status Report is the same as that on the HP website, your product firmware is up to date. Continue to the next step to update your Apple device.

  • If the firmware version number on the Printer Status Report is different than that on the HP Web site, continue to the next step to download and install the firmware.

  1. Click More info, review the download options and information, and then click Download.

  2. Browse to the folder where you saved the firmware download file, and then double-click the file to launch the HP Firmware Download Utility. Follow the on-screen instructions to complete the installation.

Step two: Update your Apple device to the most current version of iOS 

AirPrint is included with Apple's mobile operating system iOS 4.2 or later. To make sure that you have Apple AirPrint, sync your Apple device with iTunes 10.1 or later to upgrade your Apple device to the most current version of iOS.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution. 

Solution three: Make sure that your router supports Bonjour, and then turn the Apple device off and on

Bonjour is a technology built into Mac operating systems that discovers devices such as printers that are on the same network as the Mac. Since Bonjour is the default method for discovering devices on a network, your router must support the technology. 

Check the support documentation for your router, or contact the router manufacturer to make sure that it supports Bonjour. The router must also support forwarding Bonjour packets.

  • If your router supports Bonjour, continue to the next solution.

  • If your router does not support Bonjour, contact the router manufacturer for options that might include adding the printer with the printer IP address.

  • After you obtain Bonjour support, restart your Apple device, and then try to print. If the issue is resolved, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. 

Solution four: Try printing from another device or computer, and reset the printer

Step one: Try to print from another device or computer

Try to print from another networked device to the HP printer. Example networked devices include your computer or another Apple device.

Step two: Reset the printer

  1. Make sure that the printer is turned on.

  2. With the printer turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the rear of the product.

  6. If the printer does not turn on by itself, press the Power button to turn it on.

  7. Try to print.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Update your router's firmware

Check with the manufacturer of your router for an available firmware update, and for instructions on how to install it.

After you have successfully updated the router, try to print.

Solutions did not resolve the issue?

If you tried all of the preceding solutions in the order presented, and the issue is not resolved, go to HP Customer Care, type your product number in the search field, and then browse for the support document that addresses the issue for your particular product.

 

The printer requires a restartThe printer requires a restart

Some AirPrint issues can be resolved by restarting the printer. Turn the printer off and on, and then try to print again. 

The printer is not shared over a private wireless networkThe printer is not shared over a private wireless network

AirPrint requires a private wireless network connection, and does not support public wireless networks such as public Wi-Fi hotspots. AirPrint is not supported through Bluetooth or on cellular 3G or 4G data connections.

Make sure that the printer is connected to the same private wireless network as your mobile device before sending a print job.

NOTE: Wireless printers might take several minutes to join a Wi-Fi network after being turned on. Make sure that your printer is connected to the network before attempting to print.

The AirPrint-enabled printer firmware might require an updateThe AirPrint-enabled printer firmware might require an update

Your printer might require a firmware update to enable AirPrint. Follow these steps to update the printer firmware.

Method one: Get firmware updates from the printer control panel

From the printer control panel, check for and install any available product updates. For specific steps to update your product from the control panel, go to HP Customer Care, type your product name in the window, and then search for 'Getting product updates'.

If your printer does not support checking for updates from the control panel, continue to the next method.

Method two: Check for updated firmware on the HP website

  1. From the printer control panel, print a Printer Status Report or a Printer Quality Report, and then locate the firmware version number or date on the report.

  2. Go to HP Customer Care, and then type your printer model number in the window.

  3. Click Next. If necessary click your model in a list of similar products.

  4. Click Software & Driver Downloads.

  5. Select your operating system, and then click Next.

  1. Click the plus sign next to Firmware to view the latest firmware version available for your product.

NOTE: If Firmware is not listed on the page, your printer is up to date. No further action is required.

  1. Compare the firmware version number on the report that you printed with the firmware version number on the HP website.

  • If the firmware version number or date on the Printer Status Report is the same as that on the HP website, your firmware is up to date. No further action is required.

  • If the firmware version number on the Printer Status Report is different than that on the HP website, continue to the next step to download and install the firmware.

  1. Click More info, review the download options and information, and then click Download.

  2. Browse to the folder where you saved the firmware download file, and then double-click the file to launch the HP Firmware Download Utility. Follow the on-screen instructions to complete the installation. 

 

The printer is offline or has an errorThe printer is offline or has an error

Cause: There might be a hardware or connectivity issue with the printer.

Solution: Check the printer control panel for any blinking lights or error messages, and then follow the control panel prompts to resolve the issue.

If there are no control panel prompts, go to HP Customer Care, type your printer model number in the search field, and then browse for the support document that addresses the issue.

The printer is not turned on, needs paper, or is out of ink or tonerThe printer is not turned on, needs paper, or is out of ink or toner
Make sure that the printer is powered on, has paper loaded in the tray, and there is enough ink or toner before using AirPrint to send a print job from your Apple iPhone, iPad, or iPod touch.
ePrintePrint

After you have successfully registered your ePrint-enabled HP printer at ePrintCenter, when you try to print from your Apple mobile device using your ePrint email address, the print job does not print.

ePrint icon

eprint_icon

IMPORTANT: ePrint jobs might not print immediately. If an issue with the printer occurs, your print job will remain on the ePrint server for 24 hours. The server checks the printer's status regularly and will send the print job once the issue is resolved. If the issue is not resolved after 24 hours, the server deletes the print job.

Review this list of possible causes and solutions for this issue.

NOTE: Some of these solutions require interacting with the printer. If you are away from your printer, enlist the help of someone who has access to it.

ePrint has been turned off on the printerePrint has been turned off on the printer

Make sure that the ePrint feature is turned on. On the printer control panel, turn the ePrint feature on, and then resend the print job.

The ePrint service has an issueThe ePrint service has an issue

The ePrint job could not be printed due to a temporary issue with the ePrint service. Try to send the print job again later.

An incorrect ePrint email address was usedAn incorrect ePrint email address was used

Make sure that you used the correct ePrint email address to send your print job.

If you need to find your ePrint email address, go to ePrintCenter, click Help, and then click How do I find my printer's email address under the HP ePrint heading.

The printer firmware might need an updateThe printer firmware might need an update

Your printer might require a firmware update to enable ePrint. Follow these steps to update the printer firmware.

Method one: Get firmware updates from the printer control panel

From the printer control panel, check for and install any available product updates. For specific steps to update your product from the control panel, go to HP Customer Care, type your product name in the window, and then search for 'Getting product updates'.

If your printer does not support checking for updates from the control panel, continue to the next method.

Method two: Check for updated firmware on the HP website

  1. From the printer control panel, print a Printer Status Report or a Printer Quality Report, and then locate the firmware version number or date on the report.

  2. Go to HP Customer Care, and then type your printer model number in the window.

  3. Click Next. If necessary click your model in a list of similar products.

  4. Click Software & Driver Downloads.

  5. Select your operating system, and then click Next.

  1. Click the plus sign next to Firmware to view the latest firmware version available for your printer.

NOTE: If Firmware is not listed on the page, your printer is up to date. No further action is required.

  1. Compare the firmware version number on the report that you printed with the firmware version number on the HP website.

  • If the firmware version number or date on the Printer Status Report is the same as that on the HP website, your product firmware is up to date. No further action is required.

  • If the firmware version number on the Printer Status Report is different than that on the HP website, continue to the next step to download and install the firmware.

  1. Click More info, review the download options and information, and then click Download.

  2. Browse to the folder where you saved the firmware download file, and then double-click the file to launch the HP Firmware Download Utility. Follow the on-screen instructions to complete the installation. 

 

The ePrint-enabled printer is offline or has an errorThe ePrint-enabled printer is offline or has an error

Cause: There might be a hardware or connectivity issue with the printer.

Solution: Check the printer control panel for any blinking lights or error messages, and then follow the control panel prompts to resolve the issue.

If there are no control panel prompts, go to HP Customer Care, type your printer model number in the search field, and then browse for the support document that addresses the issue.

The ePrint-enabled printer is not connected to the InternetThe ePrint-enabled printer is not connected to the Internet
Make sure that the printer is connected to the Internet. If you are experiencing connectivity issues, go to Printer Does Not Maintain a Wireless Connection for detailed troubleshooting steps.
ePrint email attachments are not supported for printingePrint email attachments are not supported for printing

Make sure that the image or file type that you are trying to print is supported by ePrint.

ePrint supported document types:

  • Microsoft Word

  • Microsoft Excel

  • Microsoft PowerPoint

  • .pdf

  • .txt

  • HTML

ePrint supported image and photo types:

NOTE: Images must have a resolution of 100 dpi or higher. Otherwise the print job will fail. You can open the image properties to check the resolution prior to sending the print job.

  • .jpg

  • .gif

  • .png

  • .tiff

  • .bmp

ePrint jobs are stuck in the print queueePrint jobs are stuck in the print queue

There might be print jobs stuck in the ePrintCenter print queue. Follow these steps to clear the print queue:

  1. Go to ePrintCenter and log in to your account.

  2. Click the tab at the top of the page with the name of your printer.

  3. In the Recent Print Jobs section, click View Job History.

  4. Click Cancel next to any print jobs that you want to clear from the queue.

The ePrint email included multiple recipientsThe ePrint email included multiple recipients

Cause: The ePrint service only accepts emails sent to a single recipient. This protects you from unintended printing. 

Solution: Try to resend the print job to only your ePrint email address.

You are not on the ePrint allowed senders listYou are not on the ePrint allowed senders list

Cause: The owner of the ePrint-enabled printer can choose to limit who can send print jobs to the printer. The print job will fail if your email address is not on their Allowed Senders list.

Solution: Ask the owner to add your email address to their Allowed Senders list, and then try to email the print job again.

The ePrint job was canceledThe ePrint job was canceled

Cause: The print job might have been canceled at the printer control panel or from the ePrintCenter account.

Solution: After confirming that the print job was canceled, try to resend the print job.

The ePrint-enabled printer is busyThe ePrint-enabled printer is busy

If your printer is busy with other jobs, your print job will remain on the ePrint server for 24 hours. The server checks the printer's status regularly and will send the print job once the printer is available. If the printer does not become available after 24 hours, the server deletes the print job.

Save paper and ink by waiting for the print job to print, rather than resending the print job, which might result in the print job printing twice.

The ePrint-enabled printer is turned offThe ePrint-enabled printer is turned off

The printer must be turned on to receive and print an ePrint job.

The image quality is too low to use ePrintThe image quality is too low to use ePrint

Images and photos must have a horizontal and vertical resolution of 100 dpi (dots per inch) or higher. Otherwise the ePrint job will fail. You can open the image properties to check the resolution prior to sending the print job.

The total size of the ePrint email exceeded the allowed limitThe total size of the ePrint email exceeded the allowed limit

There is a 5 MB limit to the content of each email. There is also a 5 MB limit to each attachment. Emails that exceed these limits will not print.

NOTE: You can include up to ten attachments in your ePrint email.

The ePrint email attachment contains a macro or a virusThe ePrint email attachment contains a macro or a virus

If one or more of the email attachments contain a macro or a virus, the print job will fail. Scan the attachments for viruses, remove any macros, and then try to send the print job again.

The ePrint email has more than ten attachmentsThe ePrint email has more than ten attachments
You can include up to ten attachments in your ePrint email. Try resending the print job with ten or fewer attachments.
ePrint Home & Biz appePrint Home & Biz app

After you have successfully downloaded and installed the HP ePrint Home & Biz app on your Apple device, when you try to print from your mobile device the print job does not print.

HP ePrint Home & Biz icon

hp_eprint_icon

HP ePrint Home & Biz lets you print from your mobile device in the following ways:

  • Option one: If you register your mobile device with ePrintCenter, you can print to any ePrint-enabled printer anywhere by sending print jobs via email.

  • Option two: Print directly to a supported HP printer that is connected to the same wireless network as your mobile device.

IMPORTANT: To print with the HP ePrint Home & Biz app, you must have a supported HP printer. Go to Supported Printers for Cloud Services to see if your printer is supported. 

If you are experiencing the issue when trying to print via email, review the ePrint troubleshooting section above.

If you are experiencing the issue when trying to print to a printer on the same wireless network as your mobile device, review the following list possible causes and solutions.

 

A 'No Printers Available' message displays on the Apple deviceA 'No Printers Available' message displays on the Apple device

When you try to print from your Apple mobile device to your printer using HP ePrint Home & Biz, a 'No Printers Available' message displays on your mobile device.

Follow these steps in the order presented to resolve the issue.

Solution one: Restart the router, the Apple device, and the printer

  1. Turn off the router. Check with the router manufacturer for specific instructions on how to restart the device.

CAUTION: Do not reset the router.

  1. Turn off the printer and your Apple device.

  2. Turn on the router. Wait 30 seconds to allow it to complete the setup process.

  3. Turn on the printer. Wait until the initialization process completes.

  4. Make sure that the printer is connected to the wireless network. 

  • If the printer is connected to the wireless network, continue to the next step.

  • If the printer is not connected to the wireless network, try printing a Network Configuration Report or a Wireless Test Report to check the status of the connection. If you still can't connect to the network, go to HP Customer Care, type your product number in the search field, and then browse for the support document that covers the issue.

  1. Turn on your Apple device, and then connect it to the same wireless network as the printer.

  2. Try to print.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Make sure that you are using the most current HP ePrint Home & Biz app

Follow these steps to make sure that you are using HP ePrint Home & Biz, and that the app version is the most current.

Step one: Make sure that you are using HP ePrint Home & Biz

Some App Store apps are similar to HP ePrint Home & Biz, but are not actually HP ePrint Home & Biz. Make sure that the HP ePrint Home & Biz icon displays on your Apple device.

HP ePrint Home & Biz icon

hp_eprint_icon

Step two: Make sure that the HP ePrint Home & Biz app is the most current

  1. On your Apple device, tap App Store.

  2. Tap Updates, and then look for the HP Home & Biz app in the list.

  • If an update is available, install it, and then try to print.

  • If an update is not available, or if you still cannot print after installing the update, continue to the next solution.

Solution three: Turn off Bluetooth on your Apple device

Bluetooth is a wireless connection that might interfere with printing. Follow these steps to turn off Bluetooth.

  1. On your Apple device, tap Settings.

  2. Tap General.

  3. Tap Bluetooth, and then make sure that the toggle is set to Off.

  4. Try to print.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Check connectivity

Follow these steps to check the network connections for your printer and your mobile device.

Step one: Check the printer network connection 

  1. From the printer control panel, print a Network Configuration Report or a Wireless Test Report. Consult your manual for steps if you are unsure how to print one of these reports.

  2. Check the status of the 802.11 wireless connection on the report. The status should say Connected, and the Network Name (SSID) should be the name of your wireless network. 

  • If the printer is connected to your wireless network, continue to the next step. 

  • If the printer is not connected to the correct wireless network, go to HP Customer Care, type your printer model number in the search field, and then browse for the support document on connecting your product to a wireless network.

Step two: Make sure that your Apple device is connected to same network as the printer, and then move it closer to the router 

  1. On your Apple device, tap Settings.

  2. Tap Wi-Fi.

  3. Make sure that the toggle is set to On.

  4. Under Choose a Network, tap the name of your wireless network.

  5. If prompted, enter the network password and then tap Join.

  6. Move your mobile device closer to the router, but no closer than 6 ft (1.8 m).

  7. Try to print.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Restart the Apple device

Restart your Apple device, and then try to resend the print job.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution. 

Solution six: Try printing from another device or computer, and reset the printer

Step one: Try to print from another device or computer

Try to print from another networked Apple device or from your computer to the HP printer.

Step two: Reset the printer

  1. Make sure that the printer is turned on.

  2. With the printer turned on, disconnect the power cord from the rear of the printer.

  3. Unplug the power cord from the wall outlet.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the rear of the printer.

  6. If the printer does not turn on by itself, press the Power button to turn it on.

  7. Try to print.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution seven: Reinstall the HP ePrint Home & Biz app 

Some mobile printing issues can be resolved by uninstalling and reinstalling the ePrint Home & Biz app. Follow these steps to reinstall the app on your Apple device.

Step one: Uninstall the HP ePrint Home & Biz app

  1. On your Apple device, tap and hold the HP ePrint Home & Biz icon until all the icons begin to wiggle.

  2. Tap the X in the corner of the icon, and then tap Delete.

  3. Press the Home button.

Step two: Prevent the app from syncing with your mobile device

  1. Connect the Apple device to your computer, and then launch iTunes.

  2. Click the tab for your device, and then click the Applications tab. 

  3. In the Sync Applications list, click the checkbox next to HP ePrint Home & Biz.

Step three: Reinstall the HP ePrint Home & Biz app

  1. On your Apple device, tap App Store, and then search for HP ePrint Home & Biz.

  2. Tap the app in the list of search results, and then tap Install.

  3. Try to print.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution. 

Solution eight: Update your router's firmware

Check with the manufacturer of your router for an available firmware update, and for instructions on how to install it. After you complete the update, try to print.

Solutions did not resolve the issue?

If you tried all of the preceding solutions in the order presented, and the issue is not resolved, go to HP Customer Care, type your printer model number in the search field, and then browse for the support document that addresses the issue.

The printer is offline or has an errorThe printer is offline or has an error

Cause: There might be a hardware or connectivity issue with the printer.

Solution: Check the printer control panel for any blinking lights or error messages, and then follow the control panel prompts to resolve the issue.

If there are no control panel prompts, go to HP Customer Care, type your printer model number in the search field, and then browse for the support document that addresses the issue for your particular product.

The printer is not turned onThe printer is not turned on
Make sure that the printer is powered on before sending a print job from your mobile device with the HP ePrint Home & Biz app.
The printer is not shared over the wireless networkThe printer is not shared over the wireless network
Make sure that the printer is connected to the same wireless network as your mobile device before sending a print job.
The printer does not maintain a wireless connectionThe printer does not maintain a wireless connection
Make sure that the printer is connected to the wireless network. If you are experiencing connectivity issues, go to Printer Does Not Maintain a Wireless Connection for detailed troubleshooting steps.
You can't send a print job via email to an ePrint-enabled printerYou can't send a print job via email to an ePrint-enabled printer

With the HP ePrint Home & Biz mobile app, you have the option to send print jobs via email to any ePrint-enabled HP printer that you own or have been given access to.

NOTE: Additionally, you must register at ePrintCenter to print Web pages and Microsoft Office Word, Excel, or PowerPoint files from the HP ePrint Home & Biz app.  

Follow these steps to register your mobile device with ePrintCenter to enable sending ePrint jobs via email.

  1. On your mobile device, tap HP ePrint Home & Biz, tap Settings, and then tap Registration.

  2. Type your email address, and then tap Send. HP ePrintCenter sends you an email that contains a PIN code.

  3. After you retrieve the code from the email, tap HP ePrint Home & Biz to open the app again, type the PIN code, and then tap OK.

ePrint Home & Biz might need to be reinstalledePrint Home & Biz might need to be reinstalled

Some mobile printing issues can be resolved by uninstalling and reinstalling the ePrint Home & Biz app. Follow these steps to reinstall the app on your Apple device.

Step one: Uninstall the HP ePrint Home & Biz app

  1. On your Apple device, tap and hold the HP ePrint Home & Biz icon until all the icons begin to wiggle.

  2. Tap the X in the corner of the icon, and then tap Delete.

  3. Press the Home button.

Step two: Prevent the app from syncing with your mobile device

  1. Connect the Apple device to your computer, and then launch iTunes.

  2. Click the tab for your device, and then click the Applications tab. 

  3. In the Sync Applications list, click the checkbox next to HP ePrint Home & Biz.

Step three: Reinstall the HP ePrint Home & Biz app

  1. On your Apple device, tap App Store, and then search for HP ePrint Home & Biz.

  2. Tap the app in the list of search results, and then tap Install.

  3. Try to print.

You can't print Microsoft Office files with HP ePrint Home & BizYou can't print Microsoft Office files with HP ePrint Home & Biz

To print Microsoft Office Word, Excel, or PowerPoint files from your Apple device, you must register your mobile device with ePrintCenter, and then create an account at the ePrintCenter website.

Step one: Register your Apple device with ePrintCenter

  1. On your mobile device, tap HP ePrint Home & Biz, tap Settings, and then tap Registration.

  2. Type your email address, and then tap Send. HP ePrintCenter sends you an email that contains a PIN code.

  3. After you retrieve the code from the email, tap HP ePrint Home & Biz to open the app again, type the PIN, and then tap OK.

Step two: Create an ePrintCenter account 

If you have not already enabled Web services on your ePrint-enabled printer, and if you have not registered at the ePrintCenter website, go to HP Customer Care, type your printer model number in the search field, and then search for 'Getting started with ePrint'.

 
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