How to Find Software and Drivers for Your HP Printer

HP offers a variety of print drivers and software on the product CD and the HP Web site. 
Windows 7 and Windows 8: Use the HP Printer Installation Wizard to find the best driverWindows 7 and Windows 8: Use the HP Printer Installation Wizard to find the best driver

PIW_icon HP has developed a free diagnostic utility (tool) to help find the best Windows driver for your product: the HP Printer Install Wizard. Following are some common installation problems that the HP Printer Install Wizard can help with:

  • You cannot find your print driver for Windows.

  • You need help using your HP product in the same way you used it with your old operating system.

  • You are not sure which driver you should select.

NOTE: The HP Printer Install Wizard is not available for all products. This tool is available only for Windows 7 and Windows 8 operating systems. The HP Printer Install Wizard works with products connected with a USB cable or with a wired (Ethernet) or wireless network connection. If you would like to connect your product wirelessly, but it is not yet on a wireless network, you need to temporarily connect the product with a USB cable to run the wizard.


 

Link to tool

PIW_small_Icon HP Printer Install Wizard (<1MB)

How to download the software from the HP websiteHow to download the software from the HP website

Many products have more than one driver option on the downloads page. Choices might include a Basic type and a Full Feature type. If both options are available, the following information might help you decide which driver to download.

Basic driver
  • Downloads quickly
  • Runs the basic printer functions
  • Does not provide software needed to copy, fax, or use all the scanning features on an All-in-One printer
Full Feature driver
  • For All-in-One printers, provides complete product functionality for printing, scanning, copying, and faxing
  • Provides an important tool, HP Solution Center, to help with product maintenance, troubleshooting, software updates, and buying supplies
  • Provides a Custom installation option, in which you select the specific software items that you want to install.
HP recommends the Full Feature type of download, if available, to make sure that you get the best support for your HP product.

Follow these steps to download the product software and save it to your computer.

  1. Disconnect the USB cable from both the product and the computer (if you already connected it).

  2. Turn the product on.

  3. Right-click this link: Get Software and Drivers, and then click Open in new window.

  4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

  5. Click Software & Driver Downloads.

  6. Select your operating system, and then click Next.

  7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download. If you need help deciding, see the information in the previous table.

  8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

  9. This option allows you to install the software at any time after the download completes.

  10. Click Save, and then browse to the location on your computer where you want to save the file.

  11. Click Save. The software downloads to your computer.

Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
 

How to install the downloaded software from the HP websiteHow to install the downloaded software from the HP website

Follow these steps to install the downloaded software and driver.

  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe.

  2. You can accept the default location to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
    NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.

  3. When the Install Wizard starts, follow the on-screen instructions to install the software.

For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.

Recommended installation
  • Provides full product functionality as well as valuable software to help you get the most out of your product
  • Allows you to take advantage of all your product's features
  • Designed to work for most users
Custom installation
  • Allows you to install the minimum software required or the preferred software
  • Designed for use with computers with limited hard disk space or if you received error messages when trying a Recommended installation.
    NOTE: Make sure that you fix any errors before starting a Custom installation.

CAUTION:  To avoid unintended loss of product functionality, read the description of each software component carefully during the installation process.

 

 

How to install the software with the printer CDHow to install the software with the printer CD

Select your operating system for customized instructions:

Windows XPWindows XP

During the installation, you select what type of installation you want. The installation type names vary depending on your product. The following information might help you decide which installation type to use.

 

Recommended, Full, or Easy installation
  • Provides full product functionality as well as valuable software to help you get the most out of your product
  • Allows you to take advantage of all your product's features
  • Designed to work for most users
Custom, Express, or Advanced installation
  • Allows you to install the minimum software required or the preferred software
  • Designed for use with computers with limited hard disk space or if you received error messages when trying a Recommended installation. NOTE: Make sure that you fix any errors before starting a Custom installation. 

Follow these steps to install the software with the product CD.

  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to open.
    If the installer does not start automatically, click the Start (XP_Start_icn), click My Computer, and then double-click the CD drive.

  2. Follow the on-screen instructions to install the software.

IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

Windows Vista or Windows 7Windows Vista or Windows 7

During the installation, you select what type of installation you want. The installation type names vary depending on your product. The following information might help you decide which installation type to use.

Recommended, Full, or Easy installation
  • Provides full product functionality as well as valuable software to help you get the most out of your product
  • Allows you to take advantage of all your product's features
  • Designed to work for most users
Custom, Express, or Advanced installation
  • Allows you to install the minimum software required or the preferred software
  • Designed for use with computers with limited hard disk space or if you received error messages when trying a Recommended installation.
    NOTE: Make sure that you fix any errors before starting a Custom installation.

CAUTION:  To avoid unintended loss of product functionality, read the description of each software component carefully during the installation process.

 

Follow these steps to install the software with the product CD.

  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to open.
    If the installer does not start automatically, click the Windows icon (Windows_icn), click Computer, and then double-click the CD drive.

  2. NOTE: If the User Account Control screen opens, click Allow to continue. 

  3. Follow the on-screen instructions to install the software.

IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

Windows 8Windows 8

Method one: Use the HP Printer Install Wizard

If you bought your printer prior to the release of Windows 8, the latest printer driver might not be on the CD that shipped with your product; however, you can easily find and download the latest printer driver using the HP Printer Install Wizard. The Printer Install Wizard is a tool that automatically finds the best Windows 8 driver for your HP printer.

PIW_iconHP Printer Install Wizard

NOTE: The Printer Install Wizard is not available for all HP printers, and is available only for the Windows 7 or Windows 8 operating systems.

The Printer Install Wizard works with printers connected with a USB cable or with a wired (Ethernet) or wireless network connection. If you would like to connect your printer wirelessly, but it is not yet on a wireless network, you need to temporarily connect the printer with a USB cable to run the wizard.

Follow these steps to download and install the HP Printer Install Wizard.

Method two: Download and install the software from the HP website

Follow these steps to download and install drivers from the HP website.

  1. Disconnect the USB cable from both the product and the computer (if you already connected it).

  2. Turn the product on.

  3. Right-click or touch and hold this link: HP Customer Care, and then click or tap Open in new window.

  4. Type your product number, and then click or tap Next. You might also need to click or tap your model in a list of similar products.

  5. Click or tap Software & Driver Downloads.

  6. Select your operating system, and then click or tap Next.

  7. Click or tap the Plus sign (Plus Sign) next to Driver, and then click or tap the driver that you want to download.

  8. Read through the minimum system requirements and additional instructions. You can also click or tap View directions for complete download instructions. This option allows you to install the software at any time after the download completes.

  9. Click or tap Save, and then browse to the location on your computer where you want to save the file.

  10. Click or tap Save. The software downloads to your computer.

    Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

 
INSTALL HELP
  • HP Printer Install Wizard 
    The HP Printer Install Wizard automatically finds and installs the best Windows printer driver for your product (Windows 7 and Windows 8 only).
  • HP Print and Scan Doctor 
    The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems.
  • Get Software and Drivers 
    Get the newest software and drivers for your HP printer.
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