Announcing HP Service Manager – Subscription Software

HP's new Service Manager – Subscription software combines the value of the on-premise service desk with the subscription pricing model of SaaS-based solutions while eliminating data privacy and security concerns that many customers have with adopting SaaS solutions. HP Service Manager – Subscription allows you to purchase the on-premise version of HP Service Manager starting at a $50 (US List) per user per month subscription.

The HP Service Manager – Subscription contains all the modules, capabilities and functionality of the on-premise, perpetually licensed HP Service Manager software including HP’s leading ITIL best practices and change management. This new offering can support the complete portfolio of HP IT Service Management (ITSM) by adding complementary capabilities such as universal discovery.

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Service desk standardization and best practices

HP Service Manager is scalable, robust software that’s core to the HP IT Service Management (ITSM) solution with incident, change, and other management process standardization, quality service delivery and support, and enhanced agent and end-user support. Providing a single communication hub, Service Manager enables IT to work as a single organization governed by a consistent set of processes, scaling from medium-sized environments to the large enterprise. Its robust functionality is based upon built-in ITIL® service desk best practices that enable self-service and provide controls for the cloud.

Key benefits

  • Out-of-the-box ITIL best practices decreases time to value
  • Improved process effectiveness and efficiency reduces costs
  • Standardization and process controls help mitigate risk and ensure compliance
  • Automated request management with end-user self-service reduces tier-one demands
  • Effective delivery of services and demonstrated business value through dashboards
 

HP Service Manager overview demo

HP Service Manager overview demo

Learn how your service desk can hand change requests more effectively and quickly. Change management is one of the most critical IT service management (ITSM) processes due to the risk of self-inflicted problems and the push for quicker handling times. See how HP Service Manager enables ITIL best practices for change management.

Learn how your service desk can hand change requests more effectively and quickly. Change management is one of the most critical IT service management (ITSM) processes due to the risk of self-inflicted problems and the push for quicker handling times. See how HP Service Manager enables ITIL best practices for change management.

ITIL® is a registered trademark of the Cabinet Office.

 

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