World-class IT service management

Traditional IT services and management are evolving. We are moving from delivering by technology towers to managed enterprise services. IT Service Management is the focal point to ensure your organization flows with this evolution.

You're also expected to deliver IT services that are business-driven and manage all service providers with visibility into their delivery. HP Enterprise Service Management (ESM) supports HP services through a consistent and standardized IT Service Management capability. Our ITIL aligned service management organization supports all HP delivered services helping align our service delivery to your expectations.

We extend our expertise in IT Service Management by helping you create an ITSM environment that is able to grow, evolve, and tame the chaos of the IT services environment. This includes coordinating all your IT service providers through HP Multi-Supplier Integration and Management Services (MSI) and utilizing our exclusive ESM Cross Functional Services to deliver a consistent, secure, and global IT services delivery model blended with the right combination of automation and virtualization.

Measurably improve enterprise service management

With ESM, you can realize substantial business benefits, including reduced operating costs, improved service levels and higher returns on IT investments.


Better oversee your IT environment

ESM helps you:

  • Use best practice processes to enable end-to-end availability and reliability of the IT environment.
  • Enable competitive advantage by aligning IT deliverables to the business strategy.
  • Establish governance frameworks to enable complete visibility into IT operations and agility in decision making.
  • Standardize and automate the delivery of IT services across towers, business units and service suppliers.
  • Integrate multiple suppliers to assess effectiveness and ensure continuous improvement.
  • Transform the IT cost structure to get the full business value from each IT capability and service.