Datacenter Care Services
The move to virtualization and cloud brings great potential for your organization, but it also introduces additional complexity. The old support models do an excellent job providing a stable infrastructure, good for traditional siloed systems, but these are no longer enough for this new IT reality. You need a trusted partner that can support the whole environment, help you reduce complexity, and guide you on your journey to the cloud.
Our HP Datacenter Care service is our most flexible and comprehensive support offering. We work in partnership with you to provide tailored end-to-end support for your existing IT environments. It leverages our integrated technology, people, processes, and partner ecosystem to deploy, help operate, and evolve on the journey from traditional datacenters to cloud-enabled.
You can configure HP Datacenter Care Service to be just what you need, starting with the core “building blocks.”
The underlying network components which support the modern datacenter have become critical to the experience that you deliver. Datacenter Care for Networking includes support for networking products, offering a single point of contact for reactive support and proactive services that enable you to quickly resolve network issues, as well as access to expertise to help evolve toward the software-defined network.
For our Mission Critical Partnership customers, Datacenter Care is the natural evolutionary path. Datacenter Care can deliver the same service that you currently enjoy, but opens up more flexibility and more options such as our multivendor support. Ask your HP representative about how Datacenter Care can enhance your Mission Critical Partnership.
Core building blocks include
- Assigned account team and single point of contact
- Enhance Call handling – our best level of expertise
- Reactive services appropriate for your systems
- Proactive services to anticipate and prevent outages
and adding optional services that meet your needs.
One accountable partner to support the dozens of vendors you deal with in your data center locations.
Provision capacity onsite ahead of demand, and pay just for what you use.
Whether you are a service provider, an HP POD customer, or a high performance computing customer, support your datacenter with just the services that you need, adding innovative solutions to deliver parts and repairs just in time.
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