Standard fees for damaged equipment

This information is a guideline and is for reference only. Prices and charges are subject to change without notice due to fluctuations in parts prices and availability. All fees are in $USD.


Damage Description Current Charge
AC Adapter Missing or defective AC Adapter $50
Battery Missing or defective Battery Laptop $85
Bios Password Non-Removable Fair Market Value
CPU Missing or defective Desktop $100
Laptop $200
Workstation $100
Does not power up Does not power up Desktop, Laptop, Workstation, Monitor LCD, Monitor CRT Fair Market Value
Excessive Physical Damage Excessive physical damaged Desktop, Laptop, Workstation, Monitor LCD, Monitor CRT Fair Market Value
Hard Disk Drive Missing, defective, non-functioning drive or drive is smaller than model specification Desktop $1.00 per GB
Laptop $1.00 per GB
Workstation $1.00 per GB
Memory Missing, defective, non-functioning memory, or memory is less than, or not compatible with system configuration Desktop 10 cents per MB
Laptop 10 cents per MB
Workstation 10 cents per MB
Motherboard Missing or defective Desktop $150
Laptop $250
Workstation $150
Optical Drive Missing or defective
Desktop $ 50
Laptop $ 50
Workstation $ 50

End of lease guide:

End of lease home

Managing the end of lease process

Packaging requirements

Transportation & logistics

Shipping guidelines

Audit & reconciliation

Standard fees

Return label


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