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Announcing HP Service Manager – Subscription Software

HP's new Service Manager – Subscription software combines the value of the on-premise service desk with the subscription pricing model of SaaS-based solutions while eliminating data privacy and security concerns that many customers have with adopting SaaS solutions. HP Service Manager – Subscription allows you to purchase the on-premise version of HP Service Manager starting at a $50 (US List) per user per month subscription.

The HP Service Manager – Subscription contains all the modules, capabilities and functionality of the on-premise, perpetually licensed HP Service Manager software including HP’s leading ITIL best practices and change management. This new offering can support the complete portfolio of HP IT Service Management (ITSM) by adding complementary capabilities such as Universal Discovery.

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See how your service desk can handle support issues and requests more quickly. Service catalogs and end-user self-service portals help automate and accelerate common IT service management (ITSM) tasks including incident management and the request fulfillment itil processes.
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Simplifying IT Service Management

HP IT Service Management (ITSM) is a software solution that integrates and automates service management and quality control of the IT services that the business depends upon. ITSM is focused on service design, operations, and delivery so staff can evaluate opportunities for improvement throughout the service lifecycle. Consolidate and standardize your service desk and supporting processes such as incident, problem, change, asset, configuration, release and deployment management with HP ITSM. And ensure quality delivery with built-in PinkVERIFY ITIL® v3 best practices.

ITSM key features

  • Automate IT service management across cloud and hybrid delivery environments
  • Integrate processes across IT operations for faster problem resolution and service fulfillment
  • Mitigate risk by enforcing IT process controls, capturing all related activities
  • Enable end-user self service, reducing demands on tier-one support
  • Provide reports proving effective delivery of services and demonstrating business value


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ITIL® is a registered trademark of the Cabinet Office.

 

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