Automated warranty claims processing
HP Warranty Services is a complete, automated warranty claims administration service for companies who service products through a network of repair service providers. The service is based on Eclaim, our web application for warranty management, which we host in our data center.
Through Warranty Services, HP automates warranty claims processing which drives down administration cost and reduces inventory. The service also reduces losses due to fraud and inadequate claims validation and helps improve product quality by capturing failure data early, so customer satisfaction—and repeat purchases—go up.
We customize HP Warranty Services to your business requirements, products and warranty terms. Then we interface it to your manufacturing, financial and customer relationship management systems. Once fully implemented, we train your staff and help transition them - to the new system. But, that’s not it – we also provide ongoing support.
Warranty Services provide the following functions:
- Claims processing—product registration, entitlement verification and adjudication
- Extended warranty management—entitlement verification, out-of-warranty support and funds collection
- Online parts ordering and tracking—e-mail notifications, sales tracking, and details on warranty and out-of-warranty parts
- Warranty effectiveness—customer satisfaction surveys and channel incentive program management so you can reward top service providers
We also provide a comprehensive set of reports on all facets of warranty services operation, so you can effectively manage this part of your business.