By your side to solve PC problems
A Friend when you need one
Imagine having a technician friend to turn to whenever you face a problem with your PC or printer that needs to be solved urgently. No matter how difficult or how many questions, your friend has fast and reliable solution to your PC software, hardware and networking problems.
That could be reality with the HP SmartFriend service. You have a friend from HP to call, whenever you encounter a PC problem. And your HP friends are really smart. HP knows exactly how to fix your problems so that you have free time for what's important to you.
Terms and conditions
About the service
You will get one time access to our specially-trained technicians over the phone who will provide the following assistance and much more:
• Questions and problems related to most popular software applications
Supported Software list for PC users
• Wired or wireless network setup
• Operating system upgrade
• Software installation process
• Migrate data from an old PC to a new one
How it works
Purchase – You can purchase this one-time prepaid service whenever you need it. No monthly or yearly commitment
Email Confirmation - You will receive an email confirmation of the service you purchased with the payment information
Call– To access the service, you can call a local number 0845 090 2000* (0.0395 £/min)
Support Window - HP SmartFriend service is available Monday through Friday from 8:30am to 6pm on weekdays (excluding bank holidays).
You should purchase to
• Save time when searching for a solution related to your computer
• Feel safe and avoid stress - you're in good hands. HP will provide the most reliable solution
• Increase your productivity with improved system performance and reduced downtime
• Get more value for your money - fixed one-time billing
• Enjoy a broad range of support coverage (HP PC and software, current and legacy operating systems, home networking configurations and much more)