Frequently Asked Environmental Questions
- Does HP provide a product take-back service?
Yes. HP has recycling programs for printer supplies and computer hardware. For more information go to the Product Recycling section.
- What types of computer equipment does HP take back?
HP's computer product take-back service accepts any HP or non-HP brands of personal/office computer equipment or peripherals. This includes printers, scanners, fax machines, personal computers, desktop servers, monitors, handheld devices, etc. This includes the associated external components such as cables, mice, keyboards, etc. Larger computer equipment is also accepted using a custom order process.
HP only accepts computer equipment. We do not accept other types of consumer electronic equipment such as VCRs, DVDs, televisions, etc. HP also does not accept monitors with broken glass.
More information on computer hardware recycling can be found on the Product Recycling page.
- How do I return my LaserJet toner or inkjet cartridge?
First check inside the cartridge boxes for return materials. If you do not have return materials, go to Product Recycling page and select your country under Recycle HP inkjet or LaserJet cartridges. HP will provide shipping materials and pay for shipping charges. HP is only able to recycle HP original print cartridges. Our recycling processes have been designed for empty original HP print cartridges and are not equipped to handle other manufactured cartridges.
- Can I return non-HP Inkjet cartridges?
No. HP's unique recycling process is very sensitive to material contamination and we cannot take back and recycle cartridges from other manufacturers.
- Are there any products that HP does not accept in the inkjet or LaserJet cartridge recycling program?
The HP recycling program does not accept print cartridges from manufacturers other than HP. We also do not accept cartridges that have been refilled or remanufactured. The following HP supplies are exceptions and cannot be recycled.
- What is the WEEE directive?
The WEEE directive is a producer responsibility law which requires producers like HP to take-back and recycle their end of life products. Its primary objectives are to reduce the amount of waste electronics going to landfill and encourage producers to create less waste through their products in the first place.
- How does HP comply with the WEEE directive?
HP fulfils all legal requirements resulting from the transposition of the Waste Electrical and Electronic Equipment (WEEE) Directive in member states’ legislations and registers with national authorities in all relevant countries/regions. Registration and enforcement dates are country dependent. HP also ensures that any information required for the calculation of its producer obligations is provided as of the date(s) specified in national/regional legislation.
There are several obligations imposed on producers of electrical and electronic equipment, such as HP. The company’s compliance approach for each of these obligations is detailed in the HP WEEE Compliance Statement.
- Is HP in compliance with the current UK waste management regulations?
Yes, HP is registered as a Waste Broker under the Environmental Protection Act 1990 PartII Waste Management Licensing Regulations 1994.
- Are HP obligated to submit an annual packaging waste report to the UK Environment Agency?
Yes, HP is obliged to recover and recycle waste packaging to meet national targets under the current Producer Responsibility Obligations (packaging waste) Regulations 1997.
- How much recycling does HP do?
HP met its goal of recycling one billion pounds of electronics early, and intends to accelerate its efforts with a goal of doubling its annual recovery rate to reach two billion pounds by 2010. This goal is specific to recycling, and does not include the millions of used products that it refurbishes, reuses, donates or resells. We will reach our new global recycling target by expanding the Planet Partners initiative, which operates in over 50 countries, to more customers, and by creating more convenient ways for people to return and recycle used or unwanted electronic equipment.
- Is the HP recycling program available worldwide?
Our plan is to have recycling of printer supplies and computer equipment worldwide. Today, the programs are available in the U.S., Canada, most of Europe, and some Asia Pacific and Latin America countries. The countries where the programs are available are listed on the U.S. Product Recycling page. We are adding the program in more countries, so if your country is not on the lists, please check back later or call your local HP sales office to learn when the recycling program you are interested in will be available in your country.
- Does HP have a product stewardship program?
Yes. HP has an extensive product stewardship program. HP has taken aggressive steps to promote environmentally sound product design. For more information see the Design for the Environment Program.
- How do I get Material Safety Data Sheets (MSDS)?
You can find MSDS's here.
- How do I get environmental information (Data Sheet) for a specific product?
Many HP products have an Environmental Profile and an IT Eco Declaration, which provide product specific environmental information.
- Are HP products ENERGY STAR® qualified?
Many HP products are ENERGY STAR® qualified. You can access the ENERGY STAR® qualified products list on the Eco-label page.
ENERGY STAR® is a voluntary energy efficiency program sponsored by the U.S. Environmental Protection Agency.
- How should I dispose of the batteries in my portable computer?
When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.
- Do HP printers have any chemical emissions?
All HP Inkjet and LaserJet printer platforms are tested during the development process to determine airborne emissions. The concentrations of ozone, volatile organic compounds and particles anticipated to be generated under expected conditions of use are consistently below worldwide occupational health standards, as well as stringent indoor air quality guidelines. Many of HP's printers have been qualified as "low-emitting" products under the German Blue Angel and US GREENGUARD ecolabel programs.
As a good practice in maintaining a comfortable work environment, printer systems should be installed in well-ventilated areas. In addition, it is important to select media (papers), toners and inks that have been characterized and are recommended for use with the system (refer to your user's manual).
- Do HP products contain CFCs (chlorofluorocarbons)?
No. HP's manufacturing processes, our supplier's manufacturing processes and HP products are CFC-free.
- Is HP working on eliminating lead from its products?
HP is committed to compliance with all applicable laws and regulations, including the restriction of hazardous substances in electronic products. The European Union Restriction of Hazardous Substances (RoHS) Directive specifies that an electronic product or component may not contain lead, except as specifically provided in the directive.
All HP-branded products included in the scope of the European Union Restriction of Hazardous Substances (RoHS) directive (also known as RoHS 1) fully meet the current requirements. The directive restricts the use of lead, mercury, cadmium, hexavalent chromium, PBB and PBDE flame retardants. HP is committed to compliance with all applicable laws and regulations which includes the EU RoHS revision (RoHS 2), Turkey RoHS, China RoHS 2 and all other RoHS-like restrictions.
HP was one of the first companies to set and achieve a voluntary goal to comply with EU RoHS materials restrictions worldwide. We promote harmonisation of material restrictions across different countries because we believe this enables faster adoption to achieve the desired environmental benefits.
HP's RoHS Position Statement (PDF)
- What is the European Union Registration, Evaluation, Authorisation, and Restriction of Chemicals (REACH) legislation and how does it affect HP?
REACH is a new European Union chemicals regulation that entered into force on June 1, 2007, with phased deadlines to 2018. The aim of REACH is to improve the protection of human health and the environment, and enhance the competitiveness of the EU chemicals industry. REACH gives greater responsibility to industry to assess the properties of chemicals, manage the health and environment risks, and communicate information to suppliers and users.
HP supports the overall REACH objective of improving the protection of human health and the environment. HP's long standing policy is to provide products and services that are safe to use and environmentally sound throughout their lifecycle. HP will meet all REACH requirements and is committed to providing our customers with information about the chemicals in our products as needed to comply with REACH.
REACH Position Statement
- Does HP have an environmental, health & safety policy?
Yes. HP is committed to providing products and services that are environmentally sound throughout their lifecycles, conducting our operations in an environmentally responsible manner, and creating health and safety practices and work environments that enable HP employees to work injury-free. See HP's Environmental, Health & Safety Policy for more information.
- How does HP reduce the environmental impact of its business activities?
HP designs products that are safe to use and environmentally sound. HP has a company-wide design for the environment program that provides guidelines to reduce the environmental impact of our products. HP also conducts operations to minimize the environmental impact by reducing manufacturing waste, eliminating or reducing hazardous chemicals, and conserving resources such as energy and water. For more details, see HP's Global Citizenship Report.
- Does HP report on its environmental performance?
In addition to any reports required by law, HP tracks several environmental performance indicators of its operations, suppliers and products. These are summarized in HP's Global Citizenship Report.
- Does HP set goals and targets for its operations?
Yes. HP sets goals and reports performance results for the significant environmental aspects of its operations. See Goals and Policies for more information.
- What is ISO 14001?
ISO 14001 is a voluntary international standard that defines the elements of an environmental management system (EMS) needed for an organisation to effectively manage its impact on the environment. The ISO 14001 standard aims to integrate the EMS into business management practices, and was established in 1996 by the International Organisation for Standardisation (ISO) in cooperation with industry, governments and non-governmental organisations.
- What is HP's position on Environmental Management Systems like ISO 14001?
HP is one of the first global businesses to achieve companywide certification of its worldwide manufacturing operations to ISO 14001. This certification validates that HP policies, procedures and organisation for managing the environmental aspects of our manufacturing operations around the world conforms to the requirements of ISO 14001. See Environmental Management System for more information.
- Does HP use ozone-depleting substances?
HP has eliminated all manufacturing process uses of chlorofluorocarbons (CFCs), HBFCs, halons, 1,1,1 trichloroethane (TCA), carbon tetrachloride and methyl bromide, and we require suppliers to avoid using these chemicals in manufacturing processes.
Some ozone-depleting substances (ODS) are used in air-conditioning systems and halon fire extinguishers, but HP is in the process of replacing these chemicals with safer substitutes.
- Is HP doing anything to address climate change?
Yes. HP is actively working to address climate change by improving the efficiency of its operation and products.
Climate change is an issue of global concern requiring collaboration between companies, governments and citizens. HP measures our climate impact and we have numerous strategies to reduce that impact.
HP participates in several local and global organisations that promote policies and programs addressing climate change. We report our emissions annually through the World Economic Forum’s Global Greenhouse Gas Registry.
You can find more information on the Climate Change page.
- Can you describe HP's social and environmental responsibility program for the supply chain?
As HP has outsourced more of our production, we have worked to develop, monitor and guide our product material suppliers' practices to be consistent with HP's social and environmental goals. After extensive benchmarking of the technology sector as well as other industry sectors, HP established a four-part program consisting of a policy, standards and expectations, compliance monitoring and reporting processes.
For more information see HP's Supply Chain Program.
- What are HP's social and environmental expectations for suppliers?
To ensure that we minimize the social and environmental impact of our worldwide supply chain practices, we have:
- implemented the use of a Supply Chain Social and Environmental Policy
- adopted the use of the new Electronic Industry Code of Conduct, which formalises hp's supplier labour, human rights, health, safety, environmental and ethical expectations
- strengthened our supplier contract and purchasing agreements to reflect our new expectations
- communicated our SER conformance monitoring process
- began auditing of our supplier's facilities
- developed requirements for supplier performance reporting and corrective actions for nonconformance
- expanded performance results of supply chain SER conformance in HP's annual Global Citizenship Report
In selecting and retaining qualified suppliers, HP will show preference to suppliers that meet or exceed our expectations. For more information see Supply Chain Policies and Standards.
- How are the supplier social and environmental guidelines enforced?
HP's supplier labour, occupational health & safety and environmental guidelines are a formal part of HP's procurement policy. HP evaluates and drives supplier performance through the use of contract language in the Purchase Order Terms & Conditions and Product Purchase Agreements. In addition, we request that each product material supplier sign a Supplier Social and Environmental Responsibility Agreement; adhere to the Electronic Industry Code of Conduct and the General Specification for the Environment (GSE); complete supplier questionnaires covering human rights/labor, health and safety, environment, and ethics practices; participate in a formal supplier review process (including onsite SER audits), and report to HP on an annual basis. Besides giving preference to suppliers that are proactively addressing their social and environmental impacts, we are dedicated to investigating questionable practices and taking corrective actions when necessary and appropriate.
For more information see Supply Chain Conformance.
- Does HP report on its supply chain social and environmental performance?
Yes. The program was implemented in November 2002 and the progress, results and goals are reported annually as part of HP's Global Citizenship Report. Detailed results of the program are included in supply chain results.
Additional Frequently Asked Questions for suppliers about HP's supply chain social and environmental program are available at: Supply Chain FAQ's