PALO ALTO, Calif., Nov. 5, 2012 — HP Enterprise Services today announced that Procter & Gamble (P&G) has selected HP application support to power its “Always On” operating environment, enabling P&G to reach a greater number of consumers in more meaningful ways.
The applications agreement follows a recently announced infrastructure technology services agreement.
HP has supported P&G’s infrastructure and applications environments, as well as many business processes, for more than nine years. Under the terms of the new agreement, HP will be accountable for most of the critical business applications used throughout P&G’s financial and supply-chain systems, including research and development, inventory management, SAP enterprise resource planning, and business intelligence.
HP will integrate P&G systems—including those provided by other vendors—by supporting applications, databases, servers and networks to create a more standard, reliable and transparent technology environment. As a result, P&G expects to enhance the quality and efficiency of its product supply chain, as well as its ability to be innovative—all while reducing overall operating costs.
“For nine years, HP has been our trusted technology partner, consistently delivering quality services with operational excellence,” said Filippo Passerini, group president, Global Business Services, and chief information officer, Procter & Gamble. “We chose HP again because they have strong solutions to achieve the ‘Always On’ business operations P&G needs, which enable us to deliver higher value and efficiencies.”
HP Applications Development Services and HP Applications Management Services will enhance and align P&G’s critical business processes in support of approximately 90 percent of P&G’s mission-critical applications.
These applications have extensive customer, supplier, retailer, distributor and consumer touch points via portals, real-time integration, mobile applications and e-invoicing capabilities. For example, HP developed and manages an application that gives retail salespeople access to customers’ prior beauty-product purchases so they can better guide purchasing decisions.
The applications agreement gives P&G the flexibility to leverage the innovative technologies and services recently awarded to HP as part of the first phase of the relationship renewal agreement. These agreements enhance capabilities and lay the foundation for future technology—such as business intelligence—that is core to finance, planning, production, shipping, and customer and consumer management.
“The supply chain is critical to moving forward the business of every consumer-facing organization,” said Mike Nefkens, HP acting Global Enterprise Services leader. “HP will use its applications and technology expertise to help P&G deliver an efficient and reliable supply chain, so they can get their products to consumers—day in and day out.”
In recognition of HP’s quality and operational excellence, the company received an External Business Partner Excellence Award from P&G in September. This distinction, awarded to the top 0.1% of P&G’s global suppliers, is given to companies performing consistently at high levels within P&G’s internal performance management system.
P&G will leverage HP’s global delivery capabilities for enterprise applications, as well as HP innovation and local expertise at P&G’s strategic locations.
HP’s premier Europe, Middle East and Africa client event, HP Discover, takes place Dec. 4-6 in Frankfurt, Germany.