Ink and toner cartridges
3 easy ways to spot the fakes
1. Scan the code
Use your smartphone's camera to scan the QR code on the cartridge's
security seal. After your scanner processes the QR code, you'll see a
validation screen from HP.
2. Inspect the security label
Look for these 3 tell-tale signs that your cartridge may have been tampered with:
- The lines in the pattern do not match
- The label is coloured rather than transparent
- The text changes on the label to show 'seal is void'
Check the blue hologram copy to confirm that:
- "OK" and "√" move in opposite directions when tilting the box top to bottom.
- "OK" and "√" move in the same direction when tilting the box left to right.
3. Check online
To validate, visit hp.com/go/ok and enter the serial number from the security label.
Help fight counterfeit
At HP, we are committed to providing you with high quality and reliable products. If you suspect that you unknowingly purchased a counterfeit HP cartridge, let us know so we can investigate the matter accordingly.
© Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
The HP Mobile Authentication QR code may be read with any standard QR code reader or with the reader included with the HP eSupplies app for iPhone® available at the iTunes App Store. HP eSupplies app is currently available in selected Asia Pacific countries only.
1. The new Tamper Evident Label is available in the following SKUs from April 2014: HP 12A Black LaserJet Toner Cartridge, HP 85A Black LaserJet Toner Cartridge, HP 78A Black LaserJet Toner Cartridge, and HP 05A Black LaserJet Toner Cartridge. For China only: HP 12A Black LaserJet Toner Cartridge, HP 78A Black LaserJet Toner Cartridge, HP 05A Black LaserJet Toner Cartridge, HP 88A Black LaserJet Toner Cartridge.