Windows Server Media
and Downgrade Request

Starting November 2nd, 2015, Mentor Media LTD will provide the Windows Server Media and Downgrade request fulfillment service for Hewlett Packard Enterprise Customers. For questions please contact:

Click here to place your request.

Please be aware that above web site is not hosted or maintained by Hewlett Packard Enterprise and HPE Terms of Use do not apply and additional terms may apply. Personal information may be request by the third-party provider of the website on behalf of HPE. Review the third-party privacy policy, as it may differ from the HPE Online Privacy Statement.

Downgrade and Replacement recover media HP OEM Windows Server products

Replacement Recovery media requests are available for:
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Small Business Server (SBS) 2011
  • Windows Server 2008 R2
  • Windows Server 2008
  • Windows Small Business Server (SBS) 2008

Please Note: Replacement media for Windows Server 2008 is available from HP, however downgrade media for this product is no longer available

  • A media kit for replacement or downgrade may only be requested from HP for a Windows Server license purchased from HP or an HP authorized reseller
  • Windows Server Downgrade Kits are only available with a DVD Media + License Key. Please note, whether you only require one (1) of these items you will still receive both.
  • Customer service available in English only.
Refer to the "Downgrade" selection of your Windows Server software license for details on end user downgrade rights  .
Proof of purchase (invoice, etc) will be required upon receipt of any requests.
We have an easy downgrade process. Learn more PDF 787KB
Please allow 1-2 weeks for delivery. Upon order fulfillment, you will receive an email with shipment tracking number and expected delivery details.
HP covers all product and shipping cost , however some countries may charge internal custom fees.
Please note: HP will only cover product and shipping cost.


Choose the product you are requesting:*