Helpdesk by HP Care Services

Valuable support at your service

Simplify technical support with Helpdesk by HP Care Services. Instead of hiring IT, rely on cost-effective expertise that’s available 24x7, covering multiple brands, devices and operating systems

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Computers

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Work together better across brands and devices

Easy-to-follow technical guidance your whole office can count on. PCs, notebooks, tablets, smartphones—they’re all covered under one plan, regardless of brand or operating system.

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Featured services

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General Performance

  • Assistance with general performance issues
  • Troubleshooting / resolving problems such as error messages, persistent pop-ups and system application crashes
  • PC troubleshooting (hardware issues, browser support, system conflicts, security support, drivers)
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Operating Systems

  • Diagnosing and resolving operating system issues
  • Addressing computer boot-up problems
  • Assistance with using / customizing OS features
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Security

  • Detecting and removing viruses, spyware and malware
  • Configuring data back-up with a local storage device
  • Securing a wireless network
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Software installation and operation

  • Installation and set-up of software applications
  • Troubleshooting and resolving software problems
  • Help with basic usage of common software packages
  • Troubleshooting sync software issues
  • Sync contacts, emails and calendar with computer, laptop or tablet
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Connectivity

  • Assistance with network set-up / configuration
  • Set up a connection to an existing WiFi network
  • Voice-based assistance to set up, configure and troubleshoot connections between standard mobile and peripheral devices
  • Sync mobile devices with PC application(s)
  • Set up a Bluetooth headset connection
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Mobility & Media

  • Help connect and sync email or files on your smartphone
  • Assistance with uploading photos to Internet-based services
  • Assistance with downloading licensed media from the Internet
  • Troubleshooting and help with mobile connectivity
 
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