Reliable and consistent support to keep your business up and runningHP Foundation Care Services feature a blend of core and technology-specific support services, giving you more choice and simplicity when planning IT support. Foundation Care Services include a range of service options, from 24 x 7 remote and onsite support, to personalized SLAs. Foundation Care Services are available directly from HP and through our global network of authorized ServiceONE Support Partners. |
Hardware support - Remote and onsite problem diagnosis and support
- Replacement parts and materials
- Customizable support coverage windows and response-time SLAs
- Electronic support information and services via HP Support Center
- Escalation management for HP components
Collaborative support - Single point of contact for reactive platform level support: problem resolution support across the stack of hardware, firmware, and HP and 3rd party software
- Problem resolution of third-party ISV software – HP resolves problem on your behalf
- Electronic support information and services via HP Support Center
- Engagement with HP Experts via phone/web/both
Software support - Technical assistance for software implementation and operational problems
- Software, firmware and documentation updates
- Customizable support coverage windows and response-time SLAs
- Electronic support information and services via HP Support Center
- Escalation management for HP components
Integrated hardware and software support - Onsite support for hardware; over-the-phone support for software available on standard business day (Support Plus), and 24 x 7 (Support Plus 24)
- All hardware-specific support services—see above
- All software-specific support services—see above
- Customizable support coverage windows and response-time SLAs
- Escalation management for HP components
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