We know that those of you implementing large scale environments - Internet Service Providers, Hosting firms, High Performance Computing environments and the like- need a unique support experience. Your scale, speed of operation, rate of change, and multiple relationships bring complexity. To meet these challenges, you may prefer to perform some of the routine maintenance. You need our help for the toughest problems, and to ensure a supply of parts and resources just when you need them.
Now, HP announces the HP Moonshot platform, a family of software-defined servers designed with maximum density and unparalleled power efficiency for the new era of computing. To maximize total cost of ownership and enhance customer experience, these extremely scalable, highly dense environments require specialized consulting and advanced infrastructure support.
HP Datacenter Care offers you a flexible, tailored, relationship-based approach to support the most demanding data centers handling the demands of internet style computing, and is well suited for the Moonshot platform. This scalable support solution offers:
- A single point of contact that knows your environment, to help you meet your service level commitments
- Enhanced call handling, putting you through directly to our Hyperscale Center of Excellence
- Selected hardware and software support levels for each system
- The optional Self Service Spares service, using HP’s award winning parts and repairs supply chain to deliver exactly what you need when you need it
HP Foundation Care Service delivers your choice of reactive service levels for the HP Moonshot System as well as Collaborative support to ensure that your open source software benefits are maximized.
For organizations that need additional on-premise computing resources to handle unpredictable growth, HP offers the HP Datacenter Care Flexible Capacity Service (FCS). With FCS, customers have immediate access to storage, server and networking resources located on-site. With a capacity buffer, customers can scale when needed and pay only for the capacity used.
To simplify the transition to HP Moonshot and to capitalize on your new infrastructure investment, HP Technology Services offers experienced consulting services to help you determine the right migration strategy.
HP Critical Facilities Energy Services, designed to help you optimize infrastructure performance and boost system performance, while improving energy efficiency and reducing energy costs. We work with you to assess your needs and develop a plan of action. We can help you transform energy resource use and create an enterprise-wide sustainability approach for the long term.
