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What I can do for you
As the architect for HP's strategic service management portfolio in the worldwide TS consulting organization, I'm responsible for defining the overall architecture of the IT Service Strategy portfolio. I deliver strategic service management consulting to our clients, helping them to create business value for their customers.
I deliver strategic service management consulting to our clients, helping them to create business value for their customers.
Who I am
I am a service management expert and one of the authors of ITIL, which is the internationally recognized best practice for IT service management. I am also a senior examiner for the ITIL exams.
What I have learned
I develop and teach service management training courses and regularly present at public events such as IT Service Management Forum (itSMF) conferences. I am also a senior examiner for the ITIL exams and have been awarded for knowledge and expertise in information technology infrastructure. I became an authority on Service Management through vast certifications and publications across various ITIL measures, and I've authored books, pocket guides, and numerous white papers on the subject. Currently, I'm writing the next version of the ITIL service transition publication.
My more than 30 years of experience in the IT industry began when I worked in technical support for OpenVMS and VAX systems. I progressed from hardware and software support to a range of different service management roles – including incident and problem management, availability management, capacity management and service continuity management. This breadth of experience led to my current role as a service management expert and consultant.
Explore additional resources
- ITIL Service Transition, 2011 Edition. ISBN: 9780113313068
- ITIL V3 Capability Release, Control & Validation Handbook (RCV), 2009, ISBN 9780113312108
- ITIL V3 Foundation Handbook, 2008, ISBN 9780113311972
- Service Operation Key Element Guide, 2008, ISBN 9780113310739
- An Introductory Overview of ITIL V3, 2007, ISBN 0-9551245-8-1
- ITIL V3 Glossary of terms, definitions and acronyms, 2007, published online by OGC
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