Meet the HP technology experts
Connect with an HP technology expert to help move your business forward.
Support experts
Connect with HP for a single point of contact for support for your IT infrastructure. Talk with experts about how the personalized, proactive HP support experience can help you keep your technology up and running.
Herman Bouman
What I can do for you
Keep your business up and running. I know that doesn’t sound very exciting or glamorous, but in this case that’s the point. My client is a large, growing government agency that must deliver reliable services to every documented individual in the country. When you’re an organization like this, what you want is maximum uptime with minimum drama. And that’s what we deliver.
When you’re an organization like this, what you want is maximum uptime with minimum drama. And that’s what we deliver.
Who I am
I’m an HP Client Manager, and I’m responsible for a team of professionals who both fix and proactively prevent system failures for the government client mentioned above. My cross-departmental team has evolved this technically demanding relationship from two contracts six years ago to eight contracts today. We’re at the point now where the relationship is essential to their success and to ours—a prime example of good teamwork.
What I have learned
Do what you say you’ll do. Stay in touch with the client at all points, and move in their situation enough to really understand where they’re coming from. Talk about business expectations upfront, calmly and clearly, and make sure everyone in the room understands their roles. And, yes, always be reliable.
My background
I’ve been growing client relationships for HP since 1989.
