Meet the HP technology experts

Connect with an HP technology expert to help move your business forward.

Support experts

Connect with HP for a single point of contact for support for your IT infrastructure. Talk with experts about how the personalized, proactive HP support experience can help you keep your technology up and running.

Richard Gamboa

What I can do for you

Turn your IT management from reactive to proactive. My team can help you resolve potential problems before they disrupt your business. In fact, we’ve helped clients reduce their need for reactive support by 30% by equipping them with HP’s forward-looking, forward-thinking tools.

The more clients can shift their focus to prevention, the more they can minimize the costs associated with reactive support and business downtime.

Who I am

I’m a Service Delivery Manager with a focus on proactive IT support. My goal is to help our clients decrease cases of critical IT failure and reduce the cost of responding to such issues. The more clients can shift their focus to prevention, the more they can minimize the costs associated with reactive support and business downtime. Eventually, by shifting to a proactive mindset, they start seeing opportunities for growth. It’s at that point they can see the full potential of their IT operation: as source for new, revenue-generating ideas.

 Read More

What I have learned

A lot of my work is about preventing IT issues, but when one crops up for a client, I think of it as a “real moment” for our team. It’s an occasion to perform for the client—to prove ourselves by making a positive impact. And it’s a chance to really understand their business perspective. You gain invaluable insights about a client’s priorities when you work alongside them under pressure.

My background

I’m an electronics engineer with a MBA degree, 16 years of customer service experience, and 11 years of growth at HP.

HP Technical Support Services blog

Find experts

Contact HP

We’re here to listen and translate your needs into better outcomes.

Contact HP