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Satoshi Kinoshita
What I can do for you
My goal is to earn your loyalty by solving difficult, mission-critical IT problems while improving service quality and efficiency along the way.
I solve complex problems on business-critical servers and HP Unix systems for original equipment manufacturers.
Who I am
Solve complex problems on business-critical servers and HP Unix systems for original equipment manufacturers (OEMs) in Japan. OEMs have excellent engineers, able to handle 90% of their own IT problems. We’re called in to handle only the most technically complex or politically difficult situations.
In my experience, a good support engineer needs two skill sets. There are the obvious technical skills, based on deep product knowledge and advanced troubleshooting. But equally important are management skills and the ability to listen. Especially when you’re working under pressure with your client’s senior engineers, salespeople, and management, plus members of their client’s team. Having a real passion for understanding your client can turn a potentially negative situation like this into a positive experience for everyone.
What I have learned
HP’s holistic focus on people, processes, and technology isn’t just a philosophy that improves the quality of your service. This approach leads to tangible results. Using it, we’ve taken system availability from 0 to 99.9999% for our customers. That’s an actual number, not just an expression.
My background
With technical expertise in HP Unix Kernel, Network, ServiceGuard and BIND, I’ve supported mission-critical systems for large clients in telecommunications, finance, and government. Recently I’ve been taking on a support role for industry standard server (ISS) products such as Linux and VMware.
