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Consulting experts

Team up with technology experts from HP who have the know-how to transform your business. Access technology in new ways. Take advantage of IT to capitalize on new opportunities. Be ready for what’s next.

Kelvin Pierre

What I can do for you

I provide information to clients that will assist them with identifying solutions, creating and tracking support cases, ordering media, downloading patches and firmware, accessing contract and warranty information and many other online features associated with HP Support Center (HPSC). I provide interactive demos and training, emphasizing the benefits of our eServices Portfolio.

I can customize an interactive demo that addresses the features and services you want to understand.

Who I am

I am a technology consultant, and my primary focus is highlighting the capabilities and benefits of HP Support Center. I customize each demo to address client-specific requests by focusing on features and services they are most interested in understanding. I also provide HPSC support to account and sales teams.

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What I have learned

Customers want to be empowered to locate solutions without picking up the phone. They want access to the information we know about our products. They want simplified access when creating support cases and the ability to verify case status. They expect us to know our products and want us to share our knowledge proactively while keeping them informed with updates and solutions. Our customers want HP to understand their environment and provide accurate, reliable solutions so they improve efficiency.

My background

I started my career at HP on the remote dispatch team. After this opportunity, I transitioned to a Response Center Engineer role, supporting HP-UX. While supporting HP-UX, I began delivering IT Resource Center (ITRC) training to internal resources. After supporting HP-UX, I transitioned to a Quality Consultant role supporting remote HP-UX support agents. My next opportunity was in project/program management. Before my current position, I was a Global Client Engagement manager. This role provided me an opportunity to meet face-to-face with customers in various regions around the world.

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