Meet the HP technology experts

Connect with an HP technology expert to help move your business forward.

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Connect with HP for a single point of contact for support for your IT infrastructure. Talk with experts about how the personalized, proactive HP support experience can help you keep your technology up and running.

Irina Senatskaya

What I can do for you

Help you achieve exceptional alignment of your technology and business needs. It’s my job to make sure your technology is managed well so you can manage your business well (and keep it free from IT risks like downtime).

Achieving that alignment can only start by understanding your business. My team will meet with yours, and with that firsthand knowledge—plus our knowledge of IT best practices—we’ll offer you services that make sense for your organization. Whether you need long-term IT planning, an immediate-need assessment, or help preparing for ISO certification, we want to do what’s right for you. And since our expertise spans devices and platforms, business sizes and industry verticals, we’ll be able to help in almost any situation.

With HP on your side you’ll have a clear advantage over your competitors. We’re big enough to have experts in the specific technologies your business relies on. And we’re focused enough to give you dedicated customer support. In the end our unified team has a single goal: making sure your IT systems and business requirements are matched perfectly.

We love to take on tasks that seem quite complex and make them simple for our customers, executing on time, on budget, and with a high level of quality.

Who I am

My role as a consultant for top HP accounts is to deliver business and IT governance using HP’s array of best practices—a comprehensive synthesis of IT service management (ITSM) methodology, IT Infrastructure Library (ITIL) best practices, and a continuous improvement approach. With those disciplines in mind, I work with clients to reduce risk, raise service quality, and spot gaps in their IT environment. I also look at the big picture for our clients, suggesting proactive services from our Mission Critical Services offering that address hidden needs they have now, as well as needs they’ll likely have down the road.

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HP is in a unique position. Our long history of producing and supporting IT equipment gives us insight into fine-tuning systems for enterprise customers. That technological readiness is supported by HP’s investment in methodologies like ITSM and ITIL. In fact HP is a regular contributor to ITIL standards, authoring books, glossaries, and 1,600 of its own best practices for service improvement.

What I have learned

"Nothing is impossible with HP services." That’s the conclusion my manager arrives at after every engagement. We love to take on tasks that seem quite complex and make them simple for our customers, executing on time, on budget, and with a high level of quality.

My background

I’m an HP Business Critical Consultant, Internal Process Auditor, Certified Information Systems Auditor (CISA), and ITIL expert with deep experience in ISO9001, ISO 20000 (the first international standard for IT management), and HP quality management standards.

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