HP Priority Services


Enter the IT help fast lane

Priority Management

Get back to business fast with premium, enterprise-class global IT help that works where you do and speaks your language.

HP Priority Services provides enterprise-level, global support. By addressing everyday technology challenges, HP Priority Services can assist in reducing help desk workload, managing the entire install base of HP PC and commercial printer support needs, delivering executive-level performance reporting and providing an assigned HP Global Customer Support Manager (GCSM) to manage and proactively plan IT support needs and tech-to-tech support.1

Available in 63 countries and 19 languages.

Products covered: desktops, laptops, workstations, thin clients, and Retail Point Of Sales systems.

HP Priority Services is a two-tier solution (with service levels of 1 and 3 years) that includes
HP Priority Access and HP Priority Management for Personal Systems.

Featured resources

Datasheet

PDF 2.36 MB

Priority Access PC & Printers

Video 05:45 min

Priority Access Set Up & Reporting

Video 03:06 min

Video

HP Priority Access Services

HP Priority Access Service

Offers anytime, anywhere access to
highly-skilled remote support agents and a full suite of online tools to quicken support needs and improve help desk productivity.

HP Priority Management Services

HP Priority Management Service2

Offers all the features of HP Priority Access, plus an assigned HP Global Customer Support Manager (GCSM) to monitor, report and manage support needs.

HP Priority Services

Making support easier for Enterprises

Making support easier for Enterprises

Superior customer support experience

Superior customer support experience

Improved IT Help Desk productivity

Improved IT Help Desk productivity

Trusted IP partner relationship

Trusted IP partner relationship

1 Available only with HP Priority Management.

2 HP requires that customers cover 100 percent of their in-warranty installed base of HP PC and commercial printers units when purchasing HP Priority Services. HP Priority Management (which includes HP Priority Access) is a separately purchased service offering with a 1,000-seat minimum, up to three-year service duration. When purchased independently, HP Priority Access requires a 250-seat minimum and up to three-year service duration. Seat minimum installed bases require a valid HP warranty or HP extended hardware service contract on HP products and HP-supported products that are sold by HP or an HP authorized reseller and limited to HP PC products: Desktops, Notebooks, Workstations, Retail Point of Sale, Thin Clients.