Proactive Care Customers:

Here's what to expect from your service:

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    Enhanced Call Handling gives access to technical experts

     

    Enhanced Call Handling gives access to technical experts

    In the event of a service incident, Proactive Care provides you with access to advanced technical specialists who will manage your case from start to finish. These specialists, armed with advanced diagnostic information, can resolve critical issues faster than ever before.

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    Connectivity Installation Assistance enables automatic problem notification to HPE

     

    Connectivity Installation Assistance enables automatic problem notification to HPE

    We can fix issues faster when your devices are connected to HPE. To get your devices connected call HPE and say “Insight Remote Support”.

    PCC Get Started

    HPE Get Connected

    How to log a case with HPE Support Case Manager

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    Proactive Care Service Reports assist with problem prevention

     

    Proactive Care Service Reports assist with problem prevention

    When your devices are connected HPE can provide you with a set of reports that contain HPE’s analysis and recommendations for your connected devices.

    • Incident Report (quarterly)
    • Firmware Software Version report (biannually)
    • Proactive Scan (biannually) - a technical assessment that identifies potential configuration problems.

    A Technical Account Manager or your HPE Authorized Service Partner can review your personalized reports and recommendations with you.  Detailed instructions

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    Learn more

     

    Learn more

    HPE Proactive Care datasheet


    Proactive Care Advanced contains all the features of Proactive Care, plus:

    • An assigned Account Support Manager
    • Technology Services Support credits
    • Critical Event Management

    HPE Proactive Care Advanced datasheet

    HPE Proactive Care Advanced Service Video

Now that you have explored the features and benefits of your HPE Proactive Care service, go to the ‘Get started’ tab and get set up!

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