Personalizing the passenger experience

HP Passenger Service Solution (PSS) is a next-generation airline customer service solution built on HP’s industry-leading service-oriented architecture for transportation. PSS automates all major passenger service functions: pricing, shopping, reservations, ticketing, check-in, seat assignment, and ancillary service sales.

Existing passenger service systems, many of them built piecemeal over several decades, make it hard to respond to change. To remain competitive, you need technology to improve your innovation, agility, optimization and risk management. PSS has been designed from the ground up to help you accomplish these objectives.

Collecting and managing data during every interaction, PSS gives you greater insight into your customers. It helps you establish the true business value of each relationship. We cut the risks of migration and help you become more efficient so you can improve revenue and get competitive ideas to market fast.

With PSS, you can use real-time, lifetime customer information to deliver the personal service and greater value that build loyalty and repeat business. You can give customers and employees up-to-date information that’s easy to use. You’ll have exceptional flexibility for control over your sales channels, and data ownership without the constraints of traditional systems.