HP Care Packs

Additional protection to offset
the unexpected.

Be prepared for anything. Enhance and extend
your protection beyond the standard limited
warranty with HP Care Packs.

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All Care Packs include:

Accessible service

Conveniently connect with an HP service representative by phone or online chat.

HP parts. HP expertise.

Have confidence that your issues will be resolved with original HP parts supported by HP know-how.

Reliable support

HP will repair or replace with no loss in coverage, including coverage over multiple instances.

Types of Care Packs

Standard Care Pack Service

Pick up and Return Service

If your device fails or is acting up, our agents are available 24/7 by phone or online chat to assist you remotely. If your device cannot be fixed remotely, HP makes it easy with quick Pick-up and Return service – and we’ll pick up the bill for expedited shipping.

Upgrade to Onsite Repair Service

Onsite Repair Service

If you can’t risk downtime without your device, upgrade to an HP Care Pack with Onsite Repair service. HP phone support will do a remote diagnosis of the problem. If possible we’ll fix it remotely. If not, we’ll send a technician to your home or office within 3 business days to solve it for you.1

Coverage Add-ons

Accidental Damage Protection

Add Accidental Damage Protection to your Care Pack coverage to stay protected from unexpected accidents like drops, spills and surges.

Theft Recovery

Add Theft Recovery to your Accidental Damage Protection. In the event of a loss or theft, your data is protected. HP LoJack for Laptops can remotely lock your PC, track your PC’s location, work with authorities to get it back, and even wipe the hard drive if it’s not recoverable.
Provided by: Absolute Software

What you get with Care Packs above standard limited warranty

 
 Limited Warranty
 (comes standard with PC Purchase)
 Standard Care Pack
 Pick up and Return Services
 Upgraded Care Pack Service
 with Onsite Repair
Price2
n/a
Plans start at $79.99
Plans start at $119.99
Length of coverage
1-Year
1-3 Year Plans available
1-3 Year Plans available
Am I covered in case of accidental
damage like drops and spills?
No
Yes. Accidental Damage Protection is an available option on HP Care Packs.
Yes. Accidental Damage Protection is an available option on HP Care Packs.
Will tech support help me with software issues and failures?
HP may offer 90 days of Complimentary Limited Technical Support by phone without a fee. Thereafter, there may be an additional service fee for HP phone support while other support methods including online chat and the HP Support website will remain free of charge throughout your limited warranty period.
Yes. Agents are available by phone and online chat 24/7 to troubleshoot software issues and failures and attempt to resolve them remotely.
Yes. Agents are available by phone and online chat 24/7 to troubleshoot software issues and failures and attempt to resolve them remotely. If the issue cannot be solved remotely, we’ll send a technician to your home or office within 3 business days to solve it for you.1
Am I covered if my PC fails?
Yes
Yes
Yes
How quickly will my PC be repaired?
Repairs may take an average of
1-3 weeks
We provide expedited shipping to
return your device faster.
We’ll send a technician to your home or office within three days to resolve the issue.1
Do I have to pay for shipping?
On select devices, you may have to pay one-way shipping.
No. We’ll pay shipping.
No. We’ve got you covered.

How it works

Purchase your HP Care Pack Service when you purchase your notebook, desktop or tablet and enjoy extended and additional benefits from the beginning. If you ever face an issue, simply contact HP's award winning service team for support.

Register your HP product or your HP Care Pack now



1. 3-day service may not be available in some locations.
2. Pricing is dependent upon product type, plan duration, and other variables. Find the plan that’s right for you.
Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.