HP Personal Systems

Configuration Services

Tap into a rich portfolio of configuration and integration services that meet your growing business needs. We can design, build, and customize your fleet of HP devices with the right image, applications, and settings—all preinstalled at the HP factory. With HP Configuration services, you will benefit from the processes, tools, and expertise of the people who know HP personal systems best: us.

 
 
 
Image and Application Services

Instead of diverting resources and staff away from your core business priorities, you can save time and money while customizing and deploying your new HP solutions.

HP PC Image Load Service

HP will install customer PC Software image on HP PC products during the manufacturing process.

Benefits

  • Get a stable PC Software Image loaded on PC products globally.
  • Deploy a robust PC Software Image validated by HP and save costs.
HP PC Image Modification & Load Service

HP will modify customer PC software image and install it on HP PC product during the manufacturing process.

Benefits

  • Get a stable PC software image loaded on PC products globally.
  • Move technical complexity to HP.
  • Deploy a robust PC software image validated by HP and save costs.
  • Avoid cost and time of redesigning and shipping a PC software image to HP.
HP PC Image Build & Load Service

HP will build customer PC master software image and install it on HP PC platforms during the manufacturing process.

Benefits

  • Get a stable PC software image loaded on PC products globally.
  • Move technical complexity to HP.
  • Deploy a robust PC software image validated by HP and save costs.
  • Avoid cost and time of re-designing and shipping a PC software image to HP.
HP Multi-platform Image Service

HP will install approved thrid party hardware and software at the factory per customer specifications.

Benefits

  • Get consistent deliverables around the world.
  • Reduce technical complexity and cost with one “fit-all” PC software image.
  • Guarantee business readiness with high quality deliverables.
  • Benefit from HP Service Management capability.
HP PC Applications Load Service

HP will install customer software applications on HP PC software image.

Benefits

  • Reduce integration costs by loading PC applications at HP factories.
  • Get ready-to-use PC systems completely installed up to applications level.
  • Enjoy the ability to customize HP standard image by installing applications that you require.
HP Backup Media Design and Replication Service

HP will deliver restorable image on a DVD built and replicated in HP factory.

Benefits

  • Deploy back-up image around the world.
  • Restore/recover PC Image at any time.
  • Reduce end-user productivity loss with the ability to recover workable PC Image in case of Image damage.
  • Ready-to-run from the factory eliminating the intermediate software installation and shipping costs.
 
Custom System Settings Services

With HP Factory Express, you can be confident your HP hardware is properly customized, integrated, tested and ready to install.

HP BIOS Settings Service

HP will modify the factory default BIOS settings to customer-specified setting parameters.

Benefits

  • Have consistent PC BIOS Settings around the world.
  • Get important number of PC BIOS parameter configured at factory level.
  • Benefit from configurations and settings that are limited to factory expertise.
HP Custom PC BIOS Settings Service

HP Custom PC BIOS Settings Service consists of configuring PC BIOS parameters that are not accessible via the F10 function key, according to customer specifications.

Benefits

  • Get consistent PC BIOS settings around the world.
  • Have important number of PC BIOS parameters configured at factory level.
HP Custom-Logo BIOS Setting Service

HP will set customer logo in firmware/BIOS to appear at boot time.

Benefits

  • Advertise preferred logo during boot time by modifying PC firmware/BIOS logo.
  • Reduce cost and get consistent firmware/BIOS logo in all PCs by setting your preferred firmware/BIOS logo at the factory.
PC BIOS Revision Control Service

Configure BIOS parameters according to customer specifications and appropriate settings including parameters that are not accessible via the F10 function key.

HP can control HP-standard PC BIOS revision to a customer-specified release as PC product manufacturing lifecycle permits.

Benefits

  • Get standard and consistent PC BIOS around the world and reduce costs of support.
  • Ensure business applications stability.
  • Deploy PC units with PC BIOS tested in own environment.
HP Intel vPro Setup & Configuration Service

HP will configure the PC product according to Intel® vPro™ parameterization capabilities and supported features (AMT- capable PC product).

Benefits

  • Get consistent Intel® vPro™ settings around the world.
  • Push complexity to HP, save time and benefit from an error-proof process.
 
Integration and Packaging Services

The same people who build HP hardware-the experts who work with it every day--will integrate your complex solution right at the HP factory.

HP Device Model Management Service

HP will build customer-specified PC product with requested HP device models during an agreed manufacturing period of time.

Benefits

  • Get standard and consistent PC configuration around the world.
  • Ensure business applications stability and leverage HP test center capabilities.
  • Reduce cost of support due to difference in PC configuration.
HP 3rd-Party HW Integration Service

HP will procure and integrate HP or non-HP hardware devices into HP PC units.

Benefits

  • Get consistent third-party Hardware Integration Service around the world.
  • Get best-in-class hardware products.
  • Rely on HP to perform logistics/inventory activities.
  • Have transparency in ordering process through usage of HP reference numbers.
HP Drop-in-PC-Packaging Service

HP will insert customer specified items (that is documents, cables, accessories, etc.) into the PC system packaging.

Benefits

  • Get consistent service around the world.
  • Tap into a rich number of product items.
  • Benefit from HP logistics/inventory capabilities.
  • Have transparency in the ordering process through usage of HP reference numbers.
  • Get consolidated packaging with fewer boxes (Green Attitude)
 
Labeling and Tagging Services

Let HP manage your asset and security tagging and allow your valuable IT resources to focus on other important IT tasks.

HP Standard Asset Tagging Service

HP can also affix asset tags on product and/or packaging with defined artwork on standard labels in the HP factory, to simplify customers' warehousing and asset management processes.

Benefits

  • Get a consistent HP Simple Asset Tag around the world.
  • Control PC assets tightly by standardizing physical tracking and inventory capabilities.
  • Have the flexibility to quickly integrate asset tags into own standard asset tracking/management process.
HP Customer-Supplied Asset Tagging Service

HP will affix customer-procured and provided asset tag labels on HP-ordered PC products.

Benefits

  • Get consistent HP customer-supplied asset tagging service around the world.
  • Control PC assets tightly by standardizing physical tracking and inventory capabilities.
  • Choose from multiple placement options.
HP Custom Security Tagging Service

HP will secure and protect PC equipment with anti-theft tags and database management system.

Benefits

  • Get customized security tagging around the world.
  • Control PC assets tightly by creating custom physical tracking and inventory capabilities with your company’s standards.
  • Enjoy hassle-free and fast service set up.
  • Get online reporting three working days after the product shipment.
  • Retrieve lost or stolen assets.
HP Security Tagging Service

HP will secure and protect PC equipment with anti-theft tags and database management system.

Benefits

  • Get consistent HP Standard Security Tagging around the world.
  • Control PC assets tightly by standardizing physical tracking and inventory capabilities.
  • Enjoy hassle-free and fast service set up.
  • Get online reporting three working days after the product shipment.
  • Retrieve lost or stolen assets.
HP Chassis Tagging SN+MAC1+UUID service

Affix asset tags on product and/or packaging with defined artwork on standard labels in factory, to simplify customers’ warehousing and asset management processes.

Benefits

  • Consistent pre-defined asset around the world.
  • Exercise tighter control of PC assets by standardizing physical tracking and inventory capabilities.
  • Get trouble-free and fast service set up.
  • Have consistent best industry standard labels used by most companies.
HP Chassis Tagging SN+MAC1+MAC2 Service

Affix asset tags on product and/or packaging with defined artwork on standard labels in factory, to simplify customers’ warehousing and asset management processes.

Benefits

  • Consistent pre-defined asset around the world.
  • Exercise tighter control of PC assets by standardizing physical tracking and inventory capabilities.
  • Get trouble-free and fast service set up.
  • Have consistent industry standard labels.
HP PC BIOS Asset Tagging Service

HP will record asset tag string in PC non-volatile memory (BIOS).

Benefits

  • Get consistent asset tag in PC BIOS service around the world.
  • Control PC assets tightly by standardizing physical tracking and inventory capabilities.
  • Have a choice to select one field out of two in the HP PC BIOS to record the tag: “asset tag” field (by default) “ownership tag” field (alternatively)
HP Packaging Tag SN+MAC1+MAC2+UUID Service

Affix asset tags on product and/or packaging with defined artwork on standard labels in factory, to simplify customers’ warehousing and asset management processes.

Benefits

  • Get consistent HP Standard Security Tagging around the world.
  • Control PC assets tightly by standardizing physical tracking and inventory capabilities.
  • Enjoy hassle-free and fast service set up.
  • Get online reporting three working days after the product shipment.
  • Retrieve lost or stolen assets.
 
Customized (GetMore) Services

HP can accommodate the special needs of your company for custom images, and other special needs.

HP GetMore TM Project Service

HP will deliver high-level customization to integrate, secure and deploy PC units. HP will provide additional customization on top of standard services through collaborative project management, quoted on case-by-case basis.

Benefits

  • Solve business requirements through increased level of PC customization
  • Build a strategic and long term relationship with HP as PC customization trusted adviser.
  • Gain control over entire project and rely on proven governance and management methodologies.
HP GetMoreTM per PC unit Service

HP will deliver high-level customization to integrate, secure and deploy PC units. HP will provide additional customization on top of standard services through collaborative time and materials per PC basis.

Benefits

  • Solve business requirements through increased level of PC customization on the units required.
  • Gain control over entire project and rely on proven governance and management methodologies.
 

Deployment Services

Let HP ease your burden with expert logistics, installation, and decommissioning services for your IT deployments. Whether it is delivering hardware on certain days, installing your new devices, migrating your existing data, or disposing and recycling your old equipment, HP has you covered.

 
 
 
HP Value-Added Logistics Services

To deploy new PC products across an organization, the logistics have to be carefully choreographed. That’s the idea behind HP Value-Added Logistics Services. HP handles all the key details and delivers devices to the customers designated location according to their needs.

Benefits

  • Streamline and accelerate the delivery of new PC products.
  • Let HP take care of packaging and shipping your PCs, per your requirements, to make deployment more efficient.
  • Get your new PCs delivered to the right place at the right time.

HP Installation Services

HP Installation Services include all on-site and desk side services to deploy devices. For PCs, this includes but is not limited to setup, security settings, network connection, authentication of devices, and migration of data from an existing device to the new PC.

Services can also help with the on-site installation and loading of a PC image, which can include software, security and other infrastructure software.

Benefits

  • With HP Installation Services, HP helps end-users get their new PCs up and running faster and makes it easier for IT to manage large-scale deployments.
  • Enhance end-user and IT productivity with desk-side installation and setup for new PCs.
  • HP can help end users connect to the network and use their new machines with their existing data.

HP Decommission Services

HP can also help you decommission your old, retiring assets by removing and recycling old PCs and associated monitors, docking station, keyboards and mice. HP can also help you secure your data either removing or destroying the hard disk drives in retired PCs.

Benefits

Streamline the de-installing, sanitization, and recycling of retired hardware assets. Don’t burden your staff. Let HP do the heavy lifting for you.

GetMoreTM per PC unit

HP will deliver high-level customization to deliver, secure and deploy PC units. Get additional customization on top of standard services through a collaborative time and materials per PC basis.

Benefits

  • Solve business requirements through increased level of PC customization on the units required.
  • Gain control over entire project and rely on proven governance and management methodologies.

 

Usage Services

Get the most out of your device by utilizing industry standard security solutions and extending its life with updated components. Let HP manage your asset and security tagging and allow your valuable IT resources to focus on other important IT tasks.

 
 
 
LANDesk Security Solutions

  • LANDesk Patch Manager
  • LANDesk Security Suite
  • LANDesk Management Suite support for WinXP\Win7\Win8 (DTs, NB, Workstations, RPoS)
  • LANDesk Management Suite support for Thin Clients (Wes09\Wes7\ThinPro)
  • ElitePad 900 Support and Differentiation
  • Security Policy Management*

Benefits

Protect your endpoints using a single, intuitive console that integrates multiple layers of world-class security with LANDesk client security solutions.

LANDesk Client Management for HP

  • Deployment and Migration
  • Remote Assistance
  • HP Hardware Management

Benefits

  • Dramatically reduce the costs associated with owning PCs throughout their lifecycle with LANDesk client manageability solutions.
  • Increase control over IT resources, reduce risks associated with owning them, and boost productivity within the IT environment.

Maintenance Kit Replacement

Maintenance Kit Replacement Service is an upfront, per-incident HP Care Pack service that provides support in an easy-to-buy packaged format.

 

Care Services

HP provides simple, pre-configured service packages that cover hardware assessment, installation, support and maintenance, with a range of coverage windows, for greater uptime and productivity. This includes different predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. The same people who build HP hardware-the experts who work with it every day, they themselves do the work for you.

 
 
 
Specialty/Customized Services

Customized services for the most complex deployment projects

Benefits

As part of the HP GetMore service, HP can deal with the most complex bespoke deployment projects and provide joined-up project management and customization.

Note: Delivered through CIS, VDPS, Care Pack Contracts, offerings vary by region.

 

Start building your personal systems today. Contact your HP sales representative to learn more.

 
  • 1Some functionality of this technology, such as Intel® Active management technology and Intel Virtualization technology, requires additional third-party software in order to run. Availability of future "virtual appliances" applications for Intel vPro technology is dependent on third-party software providers. Microsoft Windows required.