HP Connected Apps Support

HP Connected Drive Support

What is HP Connected Drive?

It is a free application that connects all your devices and online services to provide a single view and easy access to your digital content.

Where can I find the HP Connected Drive app?

It is available as a free download from the Google Play, Windows and Apple app stores. HP Connected Drive app is also available on the Start screen of HP consumer PCs shipping in the US, UK, New Zealand and Australia.

How can I make my files accessible on all my devices?

Install the app and login from your phone, tablet and PC. For more information, visit the HP Connected Drive Support page.

How many devices can I connect? Is there a device limit?

You can connect up to 10 devices with the free app including Smartphones, tablets and computers. The Unlimited plan at $7.99 per month, has no device limit.

What is the upload/download file size limit?

File size is limited to 100MB for any types of files with the free app. The Unlimited plan at $7.99 per month allows 1GB per file.

How do I change my login information?

Go to www.hpconnected.com sign in and go under settings>my account to change your login.

Can I use my Snapfish account ID and password to sign into Drive?

Yes, but you may be prompted to take extra steps to connect your accounts. Follow the on screen instructions and then sign back into the Drive application.

HP Connected Photo Support

The HP Connected Photo App is being replaced with the Snapfish App.


For more information, please visit Snapfish.

For customer support

HP Connected Music Support

Can I access my iTunes collection with HP Connected Music?

Absolutely. HP Connected Music allows you to view and play your music that you purchased from iTunes. You can even develop playlists that include music from iTunes and the music services you subscribe to from within the application.

Why am I not able to access my rara account through HP Connected Music?

rara is no longer integrated in the HP Connected Music app as of January 1, 2014. We apologize for any inconvenience. You are still able to use rara directly at www.rara.com/hp.

What is the cost for using the service?

The HPCM app is free to use. The subscription services and any music purchases may cost money.

How do I download HP Connected Music?

HP Connected Music is a music experience uniquely for HP customers. It is pre-installed on select HP PCs and tablets and not available for general download.

What audio file formats does HP Connected Music support?

HP Connected Music will play back the following formats: MP3, WAV, AIFF, Apple Lossless, AAC, FLAC, OGG.

HP Connected Music will play back files at bit depths up to 24 bit and sample rates up to 96khz.

HP Connected Music will encode CD's in the following formats:

  • FLAC for full quality lossless storage and playback (FLAC shrinks files to roughly half their size but keeps full quality)
  • AAC for lossy storage and playback (AAC shrinks files considerably for portable use and is recognized by Apple, Android, Blackberry, Windows Phone, and other portable devices.)

How can I add music to my collection?

The easiest way to add music to your library is to save it to your Music folder in Windows. Because this folder is "watched", any songs added to this folder will automatically be added to your collection.

To set up a folder to be “watched”, drag and drop the folder directly into HP Connected Music, or add it through Preferences, on the Folders tab.

HP Connected Music can watch up to ten folders in addition to Windows’ Music Folder and iTunes. Any music in these folders will automatically appear in your collection, and your collection will be updated automatically any time music is added or deleted.

There are a few other ways to add music:

  • You can buy music from the 7Digital Store.
  • If you download music from other stores, you can drag and drop it into the HP Connected Music application, or move it to your Music folder.

If you insert a music CD, the title will appear under the Navigation dropdown in the upper left, with an "Import" button to confirm that you want to add the disc to your collection.

If I buy music from the iTunes music store or download from some other online store, is that added to my HP Connected Music library?

If you buy music from the iTunes music store, it will be placed in your iTunes music folder and HP Connected Music will automatically detect it and add it to your library.

If you download music from elsewhere, you can save it to your Music folder, or drag it right into the application.

How much music can I have in my collection?

There is no official limit to how much music you can have in HP Connected Music. Performance will depend on a combination of factors, such as how powerful your computer is, and how big your collection is.

Our interface is designed so that no matter how large your collection, you will experience the same speed and fluidity of experience as with a very small collection.

Whether you have 25 songs or 25,000 albums, HP Connected Music is designed to help you find exactly what you're looking for in seconds.

Can HP Connected Music sync music to my phone or iPod?

Right now, HP Connected Music only supports desktop playback, although we plan to offer mobile syncing soon.

HP Connected Print Support

What is Hpconnected.com?

HP Connected.com is a free service to store, access, share and print documents from any web-connected device.

With an HP Connected account, you can:

  • Print on the go and access your print files from any web-connected device.
  • Print premium content from around the web easily with fun and useful HP Printables.
  • Know exactly what your printer's status is with printer status alerts that can be viewed from any web-connected device.

What capabilities does an HP Connected account add to my printer?

HP Connected makes a powerful addition to your printer:

  • HP ePrint prints email and supported attachments (up to 10 MB) sent to the printer’s email address.
  • You can manage the printer's HP Connected email address and authorized users list to enable others to send print jobs to your HP connected printer.
  • HP Printables feature tips, news, business info, recipes, kids’ activities, puzzles, and more that you can print from your printer.
  • Select Printables can be scheduled to send content to your printer when you want it.



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Instant Ink support

How does HP Instant Ink work?

When you enroll in an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. If you do not print all of your plan pages in a month, you can roll over up to the number of pages per month in your plan. If you print more pages, there is an additional charge. Ink is included – the plans are based on your usage so you pay for the pages you print, not the ink cartridges we send you. A printed page counts the same whether it’s black and white, a color document or a photo. Shipping is included.

There are three plans:

Monthly fee Pages per month Rollover pages per month Additional pages per month
Applicable taxes, fees and surcharges by federal, state and local governments also apply.
$2.99 50 Up to 50 Each additional 15 pages for just $1
$4.99 100 Up to 100 Each additional 20 pages for just $1
$9.99 300 Up to 300 Each additional 25 pages for just $1

There is no annual fee and you can cancel or change plans anytime without penalty.1 As part of the service, HP will send you HP Instant Ink replacement cartridges and postage-paid recycling envelopes, before you run out of ink, at no additional cost2. Your billing month starts when you insert an HP Instant Ink cartridge in your enrolled printer.

HP monitors the ink usage of your enrolled printer, so we will know when to send you more ink. You will always have ink when you need it.2 HP Instant Ink cartridges can only be used in the printer that you have enrolled. Used HP Instant Ink cartridges must be returned in the postage-paid recycling envelopes provided by HP. Returned cartridges will be recycled by HP Planet Partners.

1Cancellation of service is effective as of the last day of the current billing period. For details, see the HP Instant Ink Terms of Service.
2Based on average usage.

What are the requirements to enroll?

To enroll in HP Instant Ink you need:

  • An eligible HP printer (To see a list of eligible printers, go to HP Instant Ink and scroll down to the section titled 'What do you need to enroll?'.)
  • Your printer must have a wireless connection to the Internet
  • A valid email address
  • A valid credit card or debit card (for billing purposes)

Is my printer eligible for HP Instant Ink?

To see a list of eligible printers, go to HP Instant Ink and scroll down to the section titled 'What do you need to enroll?'. More printers will be available in the future.

Why should I enroll now when I still have ink?

We’ll send your HP Instant Ink cartridges now, so you will have them when you need replacement cartridges. Your billing won’t start until 30 days after you insert one of your HP Instant Ink cartridges into your enrolled printer.

What if I don't know how much I print?

You can start with any plan and change your plan at any time. The changes will take effect with your next billing cycle. Once enrolled, you can also visit your HP Instant Ink Dashboard to see how many pages you printed. Simply visit HP Connected and sign in with your user ID. Click on Services, then on Instant Ink. We want to be sure you are informed, so as long as your printer is connected to the internet, we will also send you an email when you have printed close to your monthly page plan.

What if my printing needs change from month to month?

Your unused pages are rolled over for you, up to your monthly plan amount. You can print more than your monthly page amount and still save. Additional sets of pages are automatically available and let you print beyond your limit for pennies per page. You can easily change your monthly plan whenever you want. The changes take effect in your next billing cycle.

Will I get cartridges every month?

No, you will only get cartridges when your printer tells us you need them. HP Instant Ink cartridges that are extra high capacity, and they contain months-worth of ink depending on your usage. You can print as much as you want as long as you are in the program.

When will HP send replacement cartridges?

HP will send replacement cartridges when you are low on ink, approximately when your cartridges have enough ink to print twice the number of average pages included in your monthly plan.1 The order for replacement cartridges is placed automatically as long as your printer is connected to the Internet. The cartridges are sent using standard shipping and can take up to 10 days to arrive, which should be sufficient for all customers with regular usage. Customers with high volume print needs may call Support to request expedited shipping if they feel their cartridges will not arrive before running out of ink.
1Click here for more information on how HP measures page yields

Is the cost the same for photos, color and black and white pages?

Yes, you can print full color photos, color documents, or high-quality black and white pages. Each page costs the same. You never have to worry again about printing in black and white to avoid using your color ink cartridges.

How do rollover and additional pages work?

If you do not use your entire plan pages in a month, those pages will be stored in a rollover account. You can automatically use your rollover pages in future months if you ever need them, and they never expire. You can rollover a maximum equal to your monthly plan (e.g. 50 pages for a 50 page plan), and you can add to this rollover account every month until you reach your maximum. If you need to print more than your plan and you have also used all of your rollover pages, you can still print additional pages and save. Additional pages are purchased in sets of 15, 20 and 25 pages, depending on your plan. Each block of additional pages is only $1. As long as your printer is connected to the internet we will send you an email when you are nearing your monthly page plan, and when if you purchase any additional pages each month. If you find yourself exceeding your limit regularly, it’s easy to change your plan online.

Can I cancel or change my plan anytime?

Yes. There is no obligation or commitment beyond your first month. You may cancel your service or change plans at any time without penalty by adjusting your account settings in your online account dashboard. Cancellation or plan changes are effective as of the last day of the current billing period. For more details, see the HP Instant Ink Terms of Service.

Where is the HP Instant Ink service available?

HP Instant Ink is currently only available in the United States and the United Kingdom. We’re planning on expanding, so keep checking back for updates on when we will be available in other countries.


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