Contact Information for HP US including Sales, Order Support, Technical Support and other Contacts.
Be prepared to provide the following information: Serial Number (S/N), product name, model number, and a brief description of the issue.
Support After you Buy: |
Support Level & Telephone Numbers |
Opening Hours & Additional Information |
|---|---|---|
| HP and Compaq products for Home & Home Office use Examples: Pavilion, Presario, G-Series, DeskJet, Photosmart and Officejet/Pro products |
800-HP invent or 800-474-6836 |
24 hours a day, 7 days a week for most products U.S.: English and Spanish for most products. In-warranty products receive free phone support. Out-of-warranty products may require a fee for phone support. |
| HP and Compaq products for business use Examples: Probook, Elite, Z Series Workstations, Proliant servers, laserjet, Officejet Pro X, designjet , networking and storage products. |
800-334-5144 | 24 hours a day, 7 days a week for most products U.S.: English Interact online with HP: • Chat: Chat with an online support technician.* • E-mail: Support by e-mail. • Submit support case: For business customers with a valid warranty. * Chat is not available for all products. |
| HP Spectre PC products HP TouchSmart PC products HP HDX Notebook PC products HP Firebird Desktop PC products |
866-408-5408 | 24 hours a day, 7 days a week U.S.: English and Spanish |
| HP Connected ePrint Instant Ink Scheduled Delivery / Printable with automatic printing |
855-785-2777 | 8am - 11pm EST Mon. - Fri. 10am - 6:30pm EST Sat. U.S.: English |
| Customer with challenge in hearing customer with hearing difficulties support, or accessibility questions using TRS/VRS/WebCapTel |
877-656-7058 | 9 a.m. to 6 p.m. ET Mon. – Fri. |
| Customers with disabilities or age-related limitations ONLY; with technical support, or with accessibility questions about HP products |
888-259-5707 | 9:00 a.m. - 6:00 p.m. ET Mon. – Fri. |
Sales consultation (United States only)
| Pre-Sales/Sales Assistance: For United States Only |
Support Level & Telephone Numbers |
Opening Hours & Additional Information |
|---|---|---|
| Buy for Home and Home Office | ||
| Home and Home Office (consumer products) | 888-999-4747 | 7 days a week. Open hours may vary seasonally. Closed New Year's Day, Thanksgiving Day, Christmas Day. Chat with Home/Home Office Email Home/Home Office |
| Buy for business: | ||
| Small & Medium Businesses (working with Partner Sales reps) | 866-625 0242 option 2 | 8:00 a.m. - 8:00 p.m. ET Mon. - Fri. Closed weekends & holidays U.S.: English Only Chat with SMB Presales/Sales |
| Public Sector Government, Education, and Healthcare |
800-727-2472 | 8:00 a.m. - 8:00 p.m. ET Mon. - Fri. Closed weekends and holidays U.S.: English Only |
| Large Enterprise | For Printing & Computing products 800-535-2563 enter dedicated pin number For Servers, Storage & Networking - 800-277-8988 enter rep extension |
9:00 a.m. - 7:00 p.m. ET Mon. - Fri. Closed weekends & holidays U.S.: English Only |
| Enterprise Software | 877- 686-9637 | 9:00 a.m. – 6:00 p.m. ET English Only |
| Graphic Arts INDIGO /Digital Press Printers SCITEX Printer HIFLEX Printers Designjet L25500 Printers |
866-312-8943 866-229-7313 518-734-5400 866-522-4103 |
9:00 a.m. – 7:00 p.m. ET Mon - Fri For Specialty printing systems - please email. Email Graphic Arts Chat with Graphic Arts Specialist |
| Parts Store - HP Replacement/Spare Parts for HP and Compaq products This is for spare parts on products that are no longer available for sale on line For current products that you need parts for please call sales. |
800-227-8164 | 8:00am-8:00pm ET Mon.-Fri. Closed weekends and holidays Check HP Parts Order Status Email or Chat with HP Parts |
All other inquiries (non-sales related)
| Inquiries About your Order: |
Support Level & Telephone Numbers |
Opening Hours & Additional Information |
|---|---|---|
| Order Support and Customer Service (United States only) | ||
| Home/Home Office | 800-407-4005 | 8:00 a.m. - 8:00 p.m. ET Mon. - Fri. Closed weekends & holidays U.S.: English Only Check Home/Home Office Order Status Chat with Home/Home Office Email Home/Home Office |
| Small and Medium Business | 866-625 0242 Option 3 | 8:00 a.m. - 8:00 p.m. ET Mon. - Fri. Closed weekends & holidays U.S.: English and Spanish for most products. Check SMB Order Status Chat with SMB Order Support Email SMB Order Support |
| Public Sector Government, Health and Education |
800-727-2472 | 8:00 a.m. - 8:00 p.m. ET Mon. - Fri. Closed weekends & holiday U.S.: English and Spanish for most products. Check Order Status |
| Large Enterprise |
Printing & Personal Systems 800-535-2563 with customer dedicated pin number For Servers, Storage & Networking 800-277-8988 enter rep extension |
8:00 a.m. - 8:00 p.m. ET Mon. - Fri. Closed weekends & holidays U.S.: English and Spanish for most products. Check Order Status |
| Other Inquiries: For United States Customers Only |
Support Level & Telephone Numbers |
Opening Hours & Additional Information |
|---|---|---|
|
Welcome Center Not sure who to call in HP? Our Welcome Center can get you to the right place. |
800-282-6672 | 8:00 a.m. – 7:00 p.m. ET Mon- Fri. Closed weekends and holidays Assists customers in routing them to the appropriate team within HP |
| General inquiries- Ask about any HP product, service or solution. | 800-752-0900 | 8:00 a.m. - 8:00 p.m. ET Mon. - Fri. Closed weekends & holidays Hours vary by menu selection. Please direct all support inquiries to hp's product support phone numbers listed above |
| EBusiness Support Provides assistance for online related issues such as password issues, web store and cart errors. |
800-607-3567 | 8:00 a.m. – 8:00 p.m. ET Mon. – Fri. Closed weekends & holidays Email EBusiness Support |
| Care Pack Registration Inquiries | 800-407-6210 | 8:00 a.m. – 8:00 p.m. ET Mon. – Fri. Closed weekends & holidays |
| HP Financial Services | 888-277-5942 Asset recovery / Take-out / Pre-owned equipment: 1 800 580 7370, option 1 |
8:00 a.m. – 8:00 p.m. ET Mon. – Fri. Closed weekends & holidays HP Financial Services and Leasing website |
| Partner/Reseller Locator Tool | Partner/Reseller Locator Tool |
Patent Notice
Hewlett-Packard Company is licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,561,707; 5,828,734; 5,684,863; 5,815,551; 5,974,120; 5,917,893; 5,898,762; and others.*
*Notices on this page regarding third party intellectual property rights appear pursuant to contractual obligations and do not specifically relate to HP customer products.
Hewlett-Packard Company is licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,561,707; 5,828,734; 5,684,863; 5,815,551; 5,974,120; 5,917,893; 5,898,762; and others.*
*Notices on this page regarding third party intellectual property rights appear pursuant to contractual obligations and do not specifically relate to HP customer products.