Environmental frequently asked questions

Find answers to the most frequently asked questions about HP’s environmental programs.

Recycling & reuse

Is HP recycling available worldwide?

Programs are available in the U.S., Canada, most of Europe, and some Asia Pacific and Latin America countries. See the list on the Product Recycling page. We're adding more countries, so check back or call your local HP sales office to learn when the program you're interested in will be available.

How do I return LaserJet toner and inkjet cartridges?

Check inside the cartridge boxes for return materials. If you don't have return materials, go to Product Recycling and select your country under Recycle HP inkjet or LaserJet cartridges. HP provides shipping materials and pays for shipping . HP is only able to recycle HP original print cartridges. Our recycling processes have been designed for empty original HP print cartridges and are not equipped to handle other manufactured cartridges.

We lost the pre-paid label for returning our LaserJet supplies. Where do I send them?

You can order a return label for many countries. Go to Product Recycling and select your country. You'll find information on how to order mailing labels. This service is free.

Are there any inkjet or LaserJet products that HP doesn't accept?

The HP recycling program does not accept print cartridges from manufacturers other than HP. We also do not accept cartridges that have been refilled or remanufactured. The following HP supplies are exceptions and cannot be recycled:

Click here to see the exceptions

Does HP offer a product take-back service?

Yes. HP has extensive recycling programs for printer supplies and computer hardware.

  • We accept any HP or non-HP brands of personal/office computer equipment or peripherals.
  • This includes printers, scanners, fax machines, personal computers, desktop servers, monitors, and handheld devices.
  • This includes the associated external components such as cables, mice, and keyboards.
  • Larger computer equipment is also accepted using a Recycling Quote order process.
  • We don't accept monitors with broken glass.

HP only accepts computer equipment. We don't accept other types of consumer electronic equipment such as VCRs, DVDs, or televisions.

For more information, go to the Product Recycling page.

Do I have to take my computer equipment somewhere or call someone to pick it up?

HP has a variety of hardware recycling options, including drop off. Select your country on the Product Recycling page to see what is available. If drop off is not convenient, you may pack up your equipment and then order the recycling service. HP will arrange for your equipment to be picked up at your office or home. To order the service, follow the instructions listed for your country.

Is there a cost to me for the computer equipment take-back service?

Yes, there is a small cost for this service. To determine the cost, go to the product recycling page and select your country.

What steps does HP take to minimize any risks associated with improper handling, accidental breakage, damage and/or improper recycling of end of life products?

HP uses only approved recycling vendors who meet our stringent recycling standards, and ensures that appropriate steps are taken to reduce any risks that could arise from improper handling, accidental breakage damage, and improper recycling of electronic and IT products. These risks can include worker exposure to substances, such as lead and mercury, that can be hazardous to human health in the event of improper dismantling procedures, as well as the potential release of hazardous materials to soil and water from improper disposal and landfilling of parts and components. To minimize these risks, HP provides detailed product end-of-life disassembly instructions for use by recyclers and treatment facilities.

HP has also developed hardware recycling standards that it requires all its recycling vendors to meet. The standards can be found at: http://www.hp.com/hpinfo/globalcitizenship/environment/recycle/finalrecstds.pdf. They restrict hardware processing operations to vendors that are capable and experienced in handling hazardous materials; they also require our recycling vendors to avoid landfilling of certain hazardous products and components, maintain high standards of operations and security, and employ rigorous standards to control emissions from incineration activities.

Products

Does HP have a product stewardship program?

Yes. HP has an extensive product stewardship program. HP has taken aggressive steps to promote environmentally sound product design. For more information see the Design for the Environment Program.

Where do I find material safety data sheets (MSDS)?

Go to http://www.hp.com/go/msds.

Many HP products have an environmental profile and an IT eco declaration, which provide product specific environmental information.

Are HP products ENERGY STAR® qualified?

Many are. See the list of ENERGY STAR® qualified products list on the Eco-label page. ENERGY STAR® is a voluntary energy efficiency program sponsored by the U.S. Environmental Protection Agency.

How should I dispose of computer batteries?

In the US and Canada, HP has contracted with RBRC to provides over 32,000 retail drop-off locations in the US and Canada for rechargeable batteries. RBRC accepts the following types of batteries: lithium ion (Li-ion), nickel metal hydride (NiMH), nickel cadmium (Ni-Cd), and sealed lead acid batteries under 2 pounds.

To find a drop off location, go to http://www.rbrc.com or call 1-800-822-8837.

If there is no retail location near you, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.

Do HP printers have any chemical emissions?

All HP Inkjet and LaserJet printer platforms are tested during the development process to determine airborne emissions. The concentrations of ozone, volatile organic compounds, and particles anticipated to be generated under expected conditions of use are consistently below worldwide occupational health standards, as well as stringent indoor air quality guidelines. Many of HP 's printers qualify as low-emitting products under the German Blue Angel and US GREENGUARD eco-label programs.

As a good practice in maintaining a comfortable work environment, printer systems should be installed in well-ventilated areas. Use papers, toners, and inks that are recommended for your device.

Do HP products contain chlorofluorocarbons (CFCs)?

No. HP's manufacturing processes, our supplier's manufacturing processes and HP products are CFC-free.

Is HP working on eliminating lead from its products?

HP is committed to compliance with all applicable laws and regulations, including restriction on hazardous substances in electronic products. The European Union Restriction of Hazardous Substances (RoHS) Directive specifies that an electronic product or component may not contain lead, except as specifically provided in the directive. HP has already met the requirements of several of the RoHS legislations currently in effect. We have also met our voluntary internal goal of eliminating or reducing RoHS substances to EU - specified levels for virtually all HP- brand electronic products worldwide, except where it is widely recognized that there is no technically feasible alternative as indicated by an exemption under the EU RoHS Directive.

HP is in compliance with EU RoHS, Japan RoHS (or J-MOSS), California SB20 and China RoHS phase I labeling requirements. HP continues to plan for similar legislation in other jurisdictions and will meet any additional requirements that arise.

What is the European Union Registration, Evaluation, Authorisation, and Restriction of Chemicals (REACH) legislation and how does it affect HP? Its products?

REACH is a European Union chemicals regulation that went into effect in 2007, with phased deadlines to 2018. The aim of REACH is to improve the protection of human health and the environment, and enhance the competitiveness of the EU chemicals industry. REACH gives greater responsibility to industry to assess the properties of chemicals, manage the health and environment risks, and communicate information to suppliers and users.

HP supports the overall REACH objective of improving the protection of human health and the environment. HP's long standing policy is to provide products and services that are safe to use and environmentally sound throughout their lifecycle. HP will meet all REACH requirements and is committed to providing our customers with information about the chemicals in our products as needed to comply with REACH.


Where can I get Working in Comfort information about HP products?

Environmental impact & policies

What is HP's environmental, health & safety policy?

HP is committed to providing products and services that are environmentally sound throughout their lifecycles, conducting our operations in an environmentally responsible manner, and creating health and safety practices and work environments that enable HP employees to work injury-free. See HP's Environmental, Health & Safety Policy for more information.

How does HP reduce the environmental impact of its business activities?

HP designs products that are safe to use and environmentally sound. We have a company-wide Design for the Environment program that provides guidelines to reduce the environmental impact of our products. HP also conducts operations to minimize the environmental impact by reducing manufacturing waste, eliminating or reducing hazardous chemicals, and conserving resources such as energy and water. For more details, see HP's Global Citizenship Report.

How does HP report on its environmental performance?

HP sets goals and reports performance results for the significant environmental aspects of its operations. See HP's Global Citizenship Report for more information.

How does HP set goals and targets for its operations?

HP sets goals and reports performance results for the significant environmental aspects of its operations. See HP's Global Citizenship Report for more information.

What is ISO 14001?

ISO 14001 is a voluntary international standard that defines the elements of an environmental management system (EMS) needed for an organization to effectively manage its impact on the environment. The ISO 14001 standard aims to integrate the EMS into business management practices, and was established in 1996 by the International Organization for Standardization (ISO) in cooperation with industry, governments, and non-governmental organizations.

What is HP's position on environmental management systems like ISO 14001?

HP is one of the first global businesses to achieve companywide certification of its worldwide manufacturing operations to ISO 14001. This certification validates that HP policies, procedures and organization for managing the environmental aspects of our manufacturing operations around the world conforms to the requirements of ISO 14001. See Environmental Management System for more information.

Does HP use ozone-depleting substances?

HP has eliminated all manufacturing process uses of chlorofluorocarbons (CFCs), HBFCs, halons, 1,1,1 trichloroethane (TCA), carbon tetrachloride and methyl bromide. We require suppliers to avoid using these chemicals in manufacturing processes. Some ozone-depleting substances (ODS) are used in air-conditioning systems and halon fire extinguishers, but HP is in the process of replacing these chemicals with safer substitutes.

What is HP doing to address climate change?

HP is actively working to address climate change by improving the efficiency of its operation and products. Climate change is an issue of global concern requiring collaboration between companies, governments and citizens. HP measures our climate impact and we have numerous strategies to reduce that impact. HP participates in several local and global organizations that promote policies and programs addressing climate change. We report emissions annually through the World Economic Forum's Global Greenhouse Gas Registry.