HP Recycle FAQs

Find answers to the most frequently asked questions about HP's product recycling program.

• Does HP provide a product recycling service? ›
• What types of computer equipment does HP take back? ›
• Do I have to take my computer equipment somewhere or call someone to pick it up? ›
• Is there a cost to me for the computer equipment take-back service? ›
• How do I return my LaserJet toner or Inkjet cartridge? ›
• The pre-paid label for returning our LaserJet supplies was lost. Where do I send the
  LaserJet supply? ›
• Are there any products that HP does not accept in the Inkjet or LaserJet cartridge
  recycling program? ›
• Is the HP recycling program available worldwide? ›

Does HP provide a product recycling service?

Yes. HP has recycling programs for printer supplies and computer hardware. For more information go to the Product Recycling section.

HP only accepts computer equipment and LCD or Plasma TVs. We do not accept other types of consumer equipment such as VCRs, DVDs, CRT (Cathode Ray Tube) televisions, etc. HP also does not accept monitors with broken glass.

What types of computer equipment does HP take back?

HP's computer product take-back service accepts any HP or non-HP brands of personal/office computer equipment or peripherals. This includes printers, scanners, fax machines, personal computers, desktop servers, monitors, handheld devices, etc. This includes the associated external components such as cables, mice, keyboards, etc. Larger computer equipment is also accepted using a custom order process.

HP only accepts computer equipment. We do not accept other types of consumer electronic equipment such as VCRs, DVDs, televisions, etc. HP also does not accept monitors with broken glass. More information on computer hardware recycling can be found on the Product Recycling page.

Do I have to take my computer equipment somewhere or call someone to pick it up?

No. All you have to do is pack up your equipment and then order the recycling service. HP will arrange for your equipment to be picked up at your office or home. To order the service, select your country on the Product Recycling page and follow the instructions listed.

Is there a cost to me for the computer equipment take-back service?

There may be a small cost for this service. To determine the cost, go to the Product Recycling page and select your country. There will be an explanation of the cost for your country.

How do I return my LaserJet toner or Inkjet cartridge?

First check inside the cartridge boxes for return materials. If you do not have return materials, go to the Product Recycling page and select your country under Recycle HP Inkjet or LaserJet cartridges. HP will provide shipping materials and pay for shipping charges. HP is only able to recycle HP original print cartridges. Our recycling processes have been designed for empty original HP print cartridges and are not equipped to handle other manufactured cartridges.

The pre-paid label for returning our LaserJet supplies was lost. Where do I send the LaserJet supply?

You can order a return label on-line in many countries. Go to the Product Recycling page and select your country. You will find information on how to order mailing labels. There is no cost for this service.

Are there any products that HP does not accept in the Inkjet or LaserJet cartridge recycling program?

The HP recycling program does not accept print cartridges from manufacturers other than HP. We also do not accept cartridges that have been refilled or remanufactured. The following HP supplies are exceptions and cannot be recycled.

Is the HP recycling program available worldwide?

Our plan is to have recycling of printer supplies and computer equipment worldwide. Today, the programs are available in the U.S., Canada, most of Europe, and some Asia Pacific and Latin America countries. The countries where the programs are available are listed on the Product Recycling page. We are adding the program in more countries, so if your country is not on the list, please check back later or call your local HP sales office to learn when the recycling program you are interested in will be available in your country.