Reuse & recycling at HP

When our products reach the end of their useful lives, we do everything we can to provide options for responsible collection and treatment. HP is an industry leader in product take-back programs, which we began offering in 1987. Since then, we have recovered 1,683,000 tonnes (3.71 billion pounds) of computer hardware (for reuse and recycling) and HP supplies (for recycling).

Today, we offer consumers take-back programs in 73 countries and territories. We also extend the life of some HP hardware through remanufacturing and refurbishment programs. These reuse older products, keeping them in circulation. We recycle what cannot be reused, recovering valuable materials in the process. As a last resort, we responsibly dispose of anything that remains.

We work with closely vetted reuse and recycling vendors to ensure environmentally responsible and high value recovery options. Our initiatives go beyond take-back options for our own products, supporting the development of electronics recycling infrastructure around the world.

Our take-back programs

We offer hardware reuse, hardware recycling, and ink and toner cartridge recycling programs, including through our program HP Planet Partners. Our global network of vendors collects, processes for resale, and recycles returned products. In the United States, we also partner with major retailers to provide easy access for consumers to return their items. We and our partners follow strict protocols to ensure 100% of returned products go through a data-cleansing process to ensure customer privacy.

After you return a hardware product to us, our priority is to determine the best recovery solution. When equipment has resale value, we prefer to refurbish and resell it— the option with the lowest environmental impact. To learn more, view a virtual tour of our HP Financial Services asset-recovery centers.

We recycle returned hardware unsuitable for reuse. The European Recycling Platform, which we cofounded, provides take-back and recycling services to HP and other companies in Europe. U.S. consumers can drop off hardware products for recycling at more than 3,700 Staples and FedEx Office locations. Alternatively, you can use our Consumer Buyback Program to return IT equipment of any brand in exchange for money or purchase credits if the product has some value. If the equipment is of no value, then we will responsibly recycle it.

We provide free recycling for HP cartridges in 53 countries and territories. Consumers and commercial customers can return used HP ink and LaserJet toner cartridges through HP Planet Partners to authorized collection sites, at more than 11,000 drop-off locations worldwide. For some products and in selected countries, we offer free pickup and mail back options. More than 75% of HP Ink cartridges are now made with some recycled materials.

See our recycling options by country.

Product return and recycling options
Expanding our global reach

In 2014, we expanded our product return and recycling network and launched new collaborations to capture end-of-life products, including in Brazil, Kenya, Mexico, and Panama.

In Vietnam, HP helped found the Vietnam Recycling Platform, a consortium that takes back used or defective electronic products to ensure they are recycled in an efficient and environmentally responsible manner.

Vendor audits

Specialist third-party vendors provide reuse and recycling programs on our behalf. We require these recyclers to adopt environmentally responsible processing techniques, fully comply with relevant regulations, and be certified to third-party recycling standards in the many countries where they are recognized.

We contract with Environmental Resources Management (ERM) to audit our recycling vendors against HP policies and vendor standards. In 2014, through ERM, we audited 72 vendor facilities (29 reuse and 43 recycling) in 24 countries. This included repeat audits of 39 vendors to confirm their ongoing commitment to improved performance.

For full audit results and more information on our product return and recycling efforts, see our 2014 Living Progress Report .

We also engage with governments and stakeholders to improve national and international approaches to managing the movement of end-of-life electronic products. Learn more here.