Reuse & recycling at HP

We work with customers and reuse and recycling vendors around the world to bring new life to our old products. Since we began taking back products in 1987, we have recovered for reuse or recycling 1,265,000 tonnes (2.8 billion pounds) of computer hardware and supplies.

We provide product take-back programs in 70 countries, including in developing regions where we help raise recycling infrastructure standards. We extend the life of some information technology (IT) hardware through our remanufacturing and refurbishment programs. Items that cannot be reused we recycle, recovering most materials in the process. As a last resort, we responsibly dispose of materials that cannot be reused, recycled, or reclaimed.

We work with closely vetted reuse and recycling vendors to ensure environmentally responsible and high value recovery options. Through third-party audits, we track the performance of our global recycling network. We also engage with governments and stakeholders to improve national and international approaches to managing the movement of end-of-life electronic products.

Our take-back programs

We offer hardware reuse, hardware recycling, and ink and toner cartridge recycling programs, including through our HP Planet Partners program. Our global network of vendors collects, processes for resale, and recycles returned products. In the United States, we also partner with major retailers to provide easy access for consumers to return their items. We and our partners follow strict protocols to ensure 100% of returned products go through a data-cleansing process to ensure customer privacy.

After you return your hardware product to us, our priority is to determine the best recovery solution. When equipment has resale value, we prefer to refurbish and resell it, the option with the lowest environmental impact. To learn more, view a virtual tour of our HP Financial Services asset-recovery centers. We recycle returned hardware unsuitable for reuse. U.S. consumers can drop off hardware products for recycling at more than 3,700 Staples and FedEx Office locations.

We provide free recycling for HP cartridges in 56 countries and territories. For some products and in selected countries, we offer free return options, including postage-paid printable labels and shipping envelopes as well as collection boxes and bulk pickup.

See a list of recycling options by country.

Product return and recycling options
Expanding our global reach

During 2013, we expanded our product return and recycling network and launched new partnerships to capture end-of-life products.

In one major initiative, we opened the first large scale recycling facility in East Africa, in collaboration with the German Investment and Development Corporation and East African Compliant Recycling Company. The Nairobi facility provides the first take-back system for end-of-life products in Kenya and will generate jobs as well as reducing environmental impacts. Our progress in other countries included:

  • Australia -- again partnered with TechCollect, a free national recycling service, to collect 3,560 tonnes of hardware, nearly doubling the 2012 volume.
  • Brazil -- increased retail drop off locations for HP supplies from 189 to 240.
  • Colombia -- added 12 hardware and 12 supplies locations.
  • Mexico -- expanded retail drop-off locations for HP LaserJet and ink cartridges to 62, from only five in 2012.

Promoting product take-back in the United States

We are increasing recovery of end-of-life electronic products and supplies in the United States by collaborating with leading retail chains.

Our Consumer Buyback Program allows consumers to return IT hardware equipment of any brand and see how much money or purchase credit they can receive in exchange. Even if the product is not eligible for buyback, consumers can recycle HP and Compaq products through this program at no cost and other brands for a small charge. Consumers can drop off hardware products at more than 3,700 Staples and FedEx Office locations throughout the United States.

Consumers and commercial customers can also return used HP ink and LaserJet toner cartridges to authorized retail and other collection sites. In 2013, we added 1,100 Office Depot stores to our existing retail partnerships with Office Max, Staples and Wal-Mart, offering more than 7,100 supplies take-back locations nationwide.

Vendor audits

We work with specialist third-party vendors that provide reuse and recycling programs on our behalf. We require these recyclers to fully comply with relevant regulations and to be certified to third-party recycling standards in the many countries where they are available.

We contract a third party, Environmental Resources Management (ERM), to audit our recycling vendors against HP policies and vendor standards. In 2013, through ERM, we audited 15 reuse and 25 recycling vendor facilities in 19 countries, including 18 repeat site audits to confirm vendors’ commitment to improved performance.

For audit results and more information on our product return and recycling efforts, see our 2013 Living Progress Report.