Spain’s Madrileña Red de Gas Chooses HP to Enhance Customer Service by More Closely Aligning SAP Solutions with Business Objectives
MADRID — Hewlett-Packard s.l. today announced that Madrileña Red de Gas, one of Spain’s largest energy companies, has signed a four-year agreement for HP to manage its environment running SAP® solutions, allowing it to improve customer service while enhancing efficiency.
With more than 830,000 supply points that distribute gas in 41 municipalities and five districts of Madrid, Madrileña Red de Gas runs an environment of SAP solutions that is integral to its business.
Under the terms of the agreement, HP will help Madrileña Red de Gas more closely align its SAP solution-based environment with business objectives, enabling it to support priorities, customer service improvement goals and growth while reducing complexity and costs.
“We have the responsibility to meet the gas supply needs of our customers while maintaining quality, safety, sustainability and environmental protection,” said Glen Lancastle, chief information officer, Madrileña Red de Gas. “The applications expertise that HP brings will enable us to focus on our primary business and enhance our focus on the service.”
HP will provide Madrileña Red de Gas with HP Enterprise Applications Services for SAP solutions, assuming responsibility for maintaining the company’s implementation of the SAP ERP application. HP also will provide a full life cycle of services, including applications management and enhancements, helping Madrileña Red de Gas increase visibility into service levels and other key metrics to maximize performance and improve operating efficiency.
As a result, Madrileña Red de Gas expects to lower technology costs while freeing IT staff to focus on more strategic, value-added initiatives.
“Industries as complex as oil and gas need robust enterprise resource planning systems to facilitate key business functions while enabling business growth,” said Howard Hughes, senior vice president and general manager, Enterprise Services—Europe, Middle East and Africa, HP. “The HP team will use our proven applications expertise along with our deep energy-industry experience to further optimize Madrileña Red de Gas’ implementation of SAP ERP to support innovation as the company moves into the next era of energy distribution.”
About Madrileña Red de Gas
Madrileña Red de Gas is the first and only company in Iberia that operates a supply network completely independently from the rest of businesses in the gas value chain, which means it is the first example of a complete separation between networks and commercialization of the Iberian energy market. For more information on MRG, please visit http://www.madrilena.es.
SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and several other countries.
This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; assumptions related to pension and other post-retirement costs and retirement programs; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP’s filings with the Securities and Exchange Commission, including HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2012. HP assumes no obligation and does not intend to update these forward-looking statements.
© 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers’ most complex challenges in every region of the world. More information about HP (NYSE: HPQ) is available at http://www.hp.com