HP Transforms How Customers Manage, Access and Mobilize the Office with Cloud Print Solutions
LAS VEGAS -- HP today announced new cloud solutions that help organizations improve efficiency and productivity while helping to ensure secure access to business information virtually anytime, anywhere.
The company also introduced a new offering that enables channel partners to enhance their customer service and deliver on their own business objectives.
“The digitized office creates a dynamic that requires organizations to more effectively manage, access and print information,” said Pradeep Jotwani, senior vice president, LaserJet Enterprise Solutions, HP. “Our customers and partners recognize that mobile devices, print services and printers play a key role in transforming the digital landscape. With these new cloud-based solutions, HP will help drive a higher level of productivity in the office or on the go.”
Extended HP Managed Print Services for channel partners
The HP Managed Print Specialist Resell program delivers cloud-based tools and sales options that help qualified partners control the managed print services (MPS) selling process and retain direct contract ownership without making a substantial investment in new infrastructure.
- The HP Express Decision Portal provides partners a platform for creating proposals and quote generation as well as client invoicing, reporting, monitoring and account management. This cloud-based application connects customers, partners and HP support, acting as a single portal for services, supplies and maintenance for a range of multivendor printers and multifunction printers (MFPs).
- HP Bundled Page pricing includes supplies, services and parts for resale to customers in an MPS contract. This establishes a stable cost structure through which channel partners can price competitively.
Personalized communications for Salesforce users
Users of Salesforce, the world’s No. 1 customer relationship management (CRM) platform, can spend less time planning and composing documents, and more time engaging with customers by accessing HP Relate to simplify the creation of sophisticated, interactive documents within the Salesforce environment.
An extension of the HP Exstream customer communications management solution, HP Relate is a cloud-based offering that integrates with Salesforce to create and deliver compelling, highly personalized customer communications, including sales quotes, proposals, direct marketing and correspondences. HP Relate is immediately available on the Salesforce AppExchange, the world’s leading business apps marketplace, at www.appexchange.com.
“Because our customers work with The Standard to help them achieve financial well-being and peace of mind, it’s important that we communicate with them in a clear and compelling manner,” said Alistair Firmin, vice president, Customer Service, The Standard—a leading provider of financial products and services. “Today, with HP Relate for Salesforce, we are able to generate personalized customer communications, helping us connect with them in a more meaningful way that delivers on our commitment to a superior customer experience.”
Expanding mobile device management capabilities for ePrint Enterprise
HP ePrint Enterprise 2.2(1) users can now gain a higher level of control of corporate data on employee mobile devices, including integrated mobile device management (MDM) solutions from Good Technology™.
The HP ePrint Enterprise for Good iOS app gives mobile users the ability to securely print from Good for Enterprise and the Good suite of secured mobile apps. Additionally, IT administrators have the ability to customize features within the application to manage the kind of content that can be printed and limit printing to networked printers behind the corporate firewall.
Other enhancements included in HP ePrint Enterprise 2.2 allow IT administrators to simplify the deployment and maintenance of HP ePrint Enterprise. For example, organizations can perform tasks like adding users or provisioning guests by leveraging existing profiles of users or groups already defined on the given LDAP directory service model.
Added security and flexibility for HP Flow CM Professional
Customers can now more easily access their business content anytime and anywhere with enhancements to HP Flow CM Professional,(2) HP's cloud-based content management solution. The new encryption-at-rest feature helps to ensure that sensitive business content remains secure and encrypted when access controls such as user names and passwords fail.
HP Flow CM Professional also is now compatible with all new and existing HP LaserJet Pro and HP Officejet Pro devices with touchscreen displays. Additionally, the HP Flow CM Professional App is now available on Android devices via the Google Play Store. These updates make it easier for customers to capture, index, store and manage business documents to integrate electronic and paper-based documents into a single workflow.
Additional information about HP print, managed services and customer communications management solutions is available at www.hp.com/go/HPDiscover2013.
(1) HP ePrint Enterprise requires HP ePrint Enterprise server software. App-based option requires internet- and email-capable BlackBerry smartphone OS 4.5 or newer; iPhone® 3G or newer, iPad® and iPod Touch® (2nd generation) devices running iOS 4.2 or later; or Android® devices running version 2.1, 2.2, 2.3, with separately purchased wireless internet service and the HP ePrint Enterprise app. Email-based option requires any email-capable device and authorized email address. Solution works with PCL5/6, PCL3, and PCL3GUI printers (HP and non-HP). HP ePrint Enterprise for Good app requires internet- and email-capable iPhone® 3G or newer, iPad® and iPod Touch® (2nd generation) devices running iOS 4.2 or later. HP ePrint Enterprise integration with Good Technology requires license of Good for Enterprise and Good Dynamics.
(2) HP Flow CM Professional is available in United States only and through select HP partners.
GOOD, GOOD TECHNOLOGY is a trademark of Good Technology Corporation and its related entities. iPod is a trademark of Apple Computer, Inc.
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