HP Eliminates Cost Barriers to Service Management Deployments
PALO ALTO, Calif. — HP today announced a new subscription-based pricing model for HP Service Manager software, eliminating cost barriers for on-premises service management deployments, and enabling IT organizations to efficiently manage and rapidly deliver high-quality services.
A new style of IT is emerging, in which IT is expected to drive business growth. According to McKinsey Global Survey, nearly one-third of executives believe that IT-enabled business innovations will account for at least half of their companies’ earnings growth over the next five years.(1) To achieve that, IT organizations must speed delivery and ensure availability of critical services that drive innovation.
The new HP Service Manager subscription-based pricing model allows clients to select the service management deployment model that meets their specific business needs. By choosing an on-premises or Software-as-a-Service (SaaS) deployment of HP Service Manager, IT will have the ability to rapidly deliver high-quality services and ensure efficient service performance, without adding unnecessary costs.
“The new style of IT requires IT organizations to deliver innovative services while ensuring optimal performance—all with limited costs to the business,” said Tony Sumpster, vice president and general manager, Service and Portfolio Management, Software, HP. “The new HP Service Manager pricing model relieves clients of cost concerns when selecting the right deployment model, allowing them to freely pair on-premises and SaaS service desks to meet their unique business needs.”
Designed to complement the pricing model for HP Service Anywhere, the company’s cloud-based IT service management (ITSM) solution, the new HP Service Manager pricing model enables an IT organization to deliver a scalable, full-feature on-premises solution with licensing priced per user, per month.
For example, clients can leverage HP Service Manager to create a robust, on-premises corporate IT service desk, while simultaneously delivering individual department-level service desks with HP Service Anywhere. HP Service Anywhere is a simple-to-implement service desk SaaS offering that allows midsize and large organizations to be up and running within weeks.
HP Service Manager enables clients to:
- Accelerate delivery of new IT services with Information Technology Infrastructure Library (ITIL) best practices.
- Ensure availability of critical services by sharing and recording advice and communications that improve first-call resolution (FCR) rates, shorten handling times and reduce the number of escalations.
- Speed Agile application development, expand portfolio investments and proactively manage software assets.
HP Service Manager provides comprehensive service desk capabilities, including the handling of inbound requests and IT service configuration information as well as incident, problem and change management, enabling clients to(2):
- Resolve up to 90 percent of production incidents with first-level support.
- Reduce monthly emergency changes by up to 50 percent.
- Reduce ticket costs by up to 20 percent.
- Improve FCR rates by up to 300 percent.
Pricing and availability
HP Service Manager is available worldwide directly from HP or via its ecosystem of channel partners. Named and concurrent license pricing will vary according to terms, quantity and location. Entry-level pricing is expected to start at $50 per user per month.(3)
Additional information about HP Service Manager, including a link to request a trial, is available at www.hp.com/go/smsubscription. A customer webinar is taking place on July 23 and also will be available on demand.
(1) McKinsey Global Survey, Spring 2013.
(2) Based on actual results as reported by HP customers. Results vary depending on client’s IT environment, available solutions and other variables.
(3) Estimated U.S. street prices. Actual prices may vary.
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