Press Release: August 16, 2013

HP Helps Customers Gain Visibility into IT Asset Management Process

Virtual tour provides transparency for IT asset management, recovery services

PALO ALTO, Calif. — HP today launched a virtual tour of its technology renewal center operations, an industry-first offering that provides customers with increased visibility into the IT asset lifecycle management process.

According to a multiclient IDC study, the IT hardware disposition function remains undefined with more than one-third of the companies using improper disposition methods.(1)      

“Rarely do enterprises have the opportunity to see how third parties manage and process their IT infrastructure unless they physically visit the vendor’s renewal or recycling center locations,” said Bob O'Donnell, program vice president, Clients and Displays, IDC.  “Providing virtual access to these operations helps deliver the transparency many organizations require.”

Providing instant, anywhere access to the more than 200,000 square feet of facilities located in Andover, Mass., and Erskine, Scotland, the new virtual tour provided by HP Financial Services helps customers see firsthand how their end-of-life assets will be managed, providing total transparency on everything from retiring current IT assets to remarketing and extending legacy infrastructure.   

“Customers worldwide can now see all of the IT asset management and recovery services HP provides through our technology renewal centers at their own convenience,” said Jim O’Grady, director, Global Asset Management, HP Financial Services. “The virtual tour is available on any device and is another step in our commitment to being completely transparent on our asset recovery, remarketing, returns and recycling processes we run at our facilities.”

Available globally, the industry’s first virtual tour of the HP Financial Services Andover and Erskine technology renewal centers is available to all enterprise, government and channel partner organizations. The interactive tool features realistic online walking tours with rich media narration, video, photographs and 360-degree panoramic views of HP’s technology renewal centers.


(1) IDC Press Release, “IT Hardware Recycling Remains an Orphaned Function in Most Enterprises,” September 2012.


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